{"id":23592,"date":"2021-10-04T08:30:24","date_gmt":"2021-10-04T08:30:24","guid":{"rendered":"https:\/\/www.heartinternet.uk\/blog\/?p=23592"},"modified":"2021-10-04T08:30:24","modified_gmt":"2021-10-04T08:30:24","slug":"celebrating-national-customer-service-week-at-heart-internet","status":"publish","type":"post","link":"https:\/\/www.heartinternet.uk\/blog\/celebrating-national-customer-service-week-at-heart-internet\/","title":{"rendered":"Celebrating National Customer Service Week at Heart Internet"},"content":{"rendered":"

This week is National Customer Service Week<\/a> and Heart Internet will be joining organisations around the country to celebrate the vital role customer service personnel play in the success of a business.<\/p>\n

Heart Internet wouldn\u2019t be able to survive without its customer support team. Our team members work around the clock to get customers online, to ensure their sites are secure, and to help troubleshoot any technical issues they might be experiencing.<\/p>\n

In the past 18 months our care personnel have not only had to adapt to new ways of working themselves, but they\u2019ve been on hand to help customers adjust, too.<\/p>\n

So, over the coming week we\u2019ll be putting a few faces to the names you\u2019ll see on your tickets and live chat conversations.<\/p>\n

In a series of blogs, we\u2019ll shine the spotlight on specific team members allowing you to discover everything from why they chose a frontline support job and what makes them proudest at work to what they do after they hang up their headsets and power down their computers at the end of their shifts.<\/p>\n

Why we\u2019re celebrating National Customer Service Week<\/strong><\/p>\n

You only need to glance at our Trustpilot page<\/a> to know why we\u2019re celebrating National Customer Service Week.<\/p>\n

Customers rate us as 4.6\/5 and the caliber of our support team is mentioned in review after review after review.<\/p>\n

The words superb, professional, prompt, awesome, efficient, friendly, fast, fantastic and superstars crop up regularly in reviews.<\/p>\n

One customer recently said: \u2018Support has saved my day\u2019.<\/p>\n

\"\"<\/p>\n

However, we\u2019re not just celebrating the positive reviews our team gets on Trustpilot during National Customer Service Week.<\/p>\n

This week is also about recognising the incredible work ethic the team has and the passion they have for their roles.<\/p>\n

During the interviews we conducted for this upcoming series of National Customer Service Week articles, our team members consistently made comments like:<\/p>\n

\u2018Our mission is to help customers find success in their business ventures\u2019.<\/p>\n

\u2018I enjoy\u00a0being able to encounter new issues and their resolutions,\u00a0and\u00a0learning new methods of troubleshooting.\u2019<\/p>\n

\u2018I like that I am able to learn new things every day\u2019.<\/p>\n

\u2018Making a meaningful difference to customers\u2019 days by problem solving gives\u00a0me a buzz.\u2019<\/p>\n

A taster of what you\u2019ll discover about our care team this week<\/strong><\/p>\n

If you\u2019ve ever contacted our care team, you\u2019ll know that their personalities really shine through the live chats and tickets.<\/p>\n

However, there\u2019s even more to the team members than what you read on live chat and ticket.<\/p>\n

This week you\u2019ll discover that:<\/p>\n