{"id":23624,"date":"2021-10-06T08:20:58","date_gmt":"2021-10-06T08:20:58","guid":{"rendered":"https:\/\/www.heartinternet.uk\/blog\/?p=23624"},"modified":"2021-10-06T08:20:58","modified_gmt":"2021-10-06T08:20:58","slug":"get-to-know-waqar-from-our-support-team","status":"publish","type":"post","link":"https:\/\/www.heartinternet.uk\/blog\/get-to-know-waqar-from-our-support-team\/","title":{"rendered":"Get to know Waqar from our support team"},"content":{"rendered":"<p>It\u2019s day three of National Customer Service Week and today we find out more about Waqar, who\u2019s part of the VIP customer service team at Heart Internet.<\/p>\n<p>Waqar has been awarded one of the company\u2019s prestigious annual Luminary Awards not once but twice, in recognition of his excellent contribution to the care team.<\/p>\n<p>On <a href=\"https:\/\/uk.trustpilot.com\/review\/heartinternet.uk\">Trustpilot<\/a> happy customers say\u2026<\/p>\n<p><a href=\"https:\/\/www.trustpilot.com\/reviews\/5f45080402e85708c8d863f4\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-23645\" src=\"https:\/\/www.heartinternet.uk\/blog\/wp-content\/uploads\/Waqar-Trustpilot-Review-Consumer-300x157.png\" alt=\"\" width=\"300\" height=\"157\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.trustpilot.com\/reviews\/5e873f3d086b6409bc7c5ef2\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-23650\" src=\"https:\/\/www.heartinternet.uk\/blog\/wp-content\/uploads\/Waqar-Trustpilot-Review-Jennifer-Elizabeth-Schneider-300x157.png\" alt=\"\" width=\"300\" height=\"157\" \/><\/a><\/p>\n<p><a href=\"https:\/\/www.trustpilot.com\/reviews\/5e859bd8086b6404806adc2a\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-23648\" src=\"https:\/\/www.heartinternet.uk\/blog\/wp-content\/uploads\/Waqar-Trustpilot-Review-Daniel-300x157.png\" alt=\"\" width=\"300\" height=\"157\" \/><\/a><\/p>\n<p>You can discover more about Waqar in the Q&amp;A below\u2026<\/p>\n<p><strong>Waqar at work\u2026<\/strong><\/p>\n<p><strong>What do enjoy most about working in customer support?<\/strong><\/p>\n<p>Being able to help other people and hearing the positive praise and gratitude from those customers gives me a sense of reason for the job I do.<\/p>\n<p>Making a meaningful difference to their day by problem solving gives me a buzz.<\/p>\n<p>I\u2019m good at problem solving, too. Finding a solution for the most complex issues might be daunting for some, but I find it interesting.<\/p>\n<p><strong>What is the best bit of feedback you\u2019ve had from a customer?\u00a0 <\/strong><\/p>\n<p>Without blowing my own trumpet, I have had dozens of customers praise me on our Trustpilot page, but one review in particular made me feel extra proud. It was left by David, a retired army officer.<\/p>\n<p>It read\u2026<\/p>\n<p><a href=\"https:\/\/www.trustpilot.com\/reviews\/5cd5442ca843690a7cd0f3a1\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-23649\" src=\"https:\/\/www.heartinternet.uk\/blog\/wp-content\/uploads\/Waqar-Trustpilot-Review-David-300x157.png\" alt=\"\" width=\"300\" height=\"157\" \/><\/a><\/p>\n<p><strong>What is your favourite Heart Internet product? <\/strong><\/p>\n<p>Secure Socket Layers. They have become essential to ensuring that customers&#8217; sites appear trustworthy and secure.<\/p>\n<p><strong>Waqar outside of work<\/strong><\/p>\n<p><strong>How do you relax when you\u2019re not in work?\u00a0 <\/strong><\/p>\n<p>I go for a jog in the local park and find new recipes to create and try. I must also admit that I\u2019m a secret grease monkey in my spare time. I have a specialty in diagnostics of VAG group vehicles and I have purchased and rebuilt several salvage cars by myself.<\/p>\n<p><strong>What\u2019s a fun fact about you?\u00a0 <\/strong><\/p>\n<p>I can eat four McDonald\u2019s filet-o-fish burgers in 60 seconds.<\/p>\n<p><strong>What\u2019s your idea of a perfect weekend?\u00a0 <\/strong><\/p>\n<p>Beautiful sunshine, track day motor racing and a BBQ.<\/p>\n<p><strong>What achievement are you most proud of?\u00a0 <\/strong><\/p>\n<p>I volunteer at a local food bank charity.<\/p>\n<p><strong>Need to contact Heart Internet\u2019s support team?<\/strong><\/p>\n<p>You can find out all about how to contact Heart Internet on our <a href=\"https:\/\/www.heartinternet.uk\/support\/\">support pages<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today for National Customer Service Week we shine the spotlight on Waqar.<\/p>\n","protected":false},"author":4,"featured_media":23676,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,15],"tags":[75],"class_list":["post-23624","post","type-post","status-publish","format-standard","has-post-thumbnail","category-heart-internet","category-interviews","tag-heart-internet-superior-customer-support"],"_links":{"self":[{"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/posts\/23624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/comments?post=23624"}],"version-history":[{"count":0,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/posts\/23624\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/media\/23676"}],"wp:attachment":[{"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/media?parent=23624"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/categories?post=23624"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/tags?post=23624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}