Today, as part of our National Customer Service Week celebrations, we shine the spotlight on Ralitsa I.<\/p>\n
Ralitsa I sums up her responsibilities at Heart Internet as \u2018keeping our customers happy and satisfied\u2019 and \u2018providing them with a friendly attitude and an adequate resolution for their queries\u2019.<\/p>\n
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Discover more about Ralitsa in the Q&A below\u2026<\/p>\n
Ralitsa at work\u2026<\/strong><\/p>\n What do you enjoy most about working in care at Heart Internet? <\/strong><\/p>\n I enjoy the ability to be able to help someone no matter how complicated their issue is.<\/p>\n I also like that I am able to learn new things each day.<\/p>\n Last, but not least, I find the people in our team very helpful, friendly and most of them have a great sense of humour, which I personally think is one of the most important things that makes you feel comfortable in the environment that you are working in.<\/p>\n What\u2019s the most helpful thing you\u2019ve ever done for a customer? <\/strong><\/p>\n I always try to be helpful, but a customer once came to chat with me when they had accidentally deleted one of their hosting packages with 20 plus email addresses created in there.<\/p>\n It can happen to anyone, so I decided to give them a hand and manually processed the restore for each one of them.<\/p>\n What\u2019s your favourite thing to do in your role? <\/strong><\/p>\n Solving all issues within the minimal time frame makes me feel satisfied.<\/p>\n What is your favourite Heart Internet product? <\/strong><\/p>\n My favorite product is our SSL. I like it when I visit a site and can see the padlock on the left side of the URL.<\/p>\n Ralitsa at home\u2026<\/strong><\/p>\n Do you have any hidden talents?<\/strong><\/p>\n I enjoy drawing and creating designs.<\/p>\n What\u2019s a fun fact about you?<\/strong><\/p>\n I can make people laugh pretty easily.<\/p>\n