{"id":26112,"date":"2026-01-28T12:37:39","date_gmt":"2026-01-28T12:37:39","guid":{"rendered":"https:\/\/www.heartinternet.uk\/blog\/?p=26112"},"modified":"2026-01-28T13:12:50","modified_gmt":"2026-01-28T13:12:50","slug":"how-to-enable-two-factor-authentication","status":"publish","type":"post","link":"https:\/\/www.heartinternet.uk\/blog\/how-to-enable-two-factor-authentication\/","title":{"rendered":"How to enable two-factor authentication (2FA) on your Heart Internet account"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Account security&nbsp;matters, and&nbsp;switching on two-factor authentication&nbsp;(2FA)&nbsp;is a quick win. 2FA adds a second check&nbsp;during the&nbsp;sign-in&nbsp;process, so even if someone&nbsp;compromises&nbsp;your password, they still&nbsp;can\u2019t&nbsp;get in.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>To enable 2FA:<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1: Open your Security details<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sign in to your Heart Internet account, head to&nbsp;<strong>Contacts &amp; Billing Details<\/strong>, then choose the&nbsp;<strong>Account Security<\/strong>&nbsp;tab.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2: Toggle 2FA on<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Look for the option to enable&nbsp;<strong>Two-Factor Authentication<\/strong>&nbsp;and click to begin setup.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3: Use an authenticator app<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll&nbsp;need an authentication app on your phone&nbsp;&#8211;&nbsp;for example&nbsp;<strong>Google Authenticator<\/strong>&nbsp;or&nbsp;<strong>Authy<\/strong>. If you&nbsp;don\u2019t&nbsp;have one yet, install it first.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4: Scan the QR code<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Open your app and scan the QR code shown on screen.&nbsp;Can\u2019t&nbsp;scan? No problem&nbsp;&#8211;&nbsp;you can enter the setup key manually in the app.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5: Enter the verification code<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your app will generate a 6-digit code. Type that code into the verification box to confirm&nbsp;everything\u2019s&nbsp;linked.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 6: Record your recovery key<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You\u2019ll&nbsp;be shown a recovery key. Keep this somewhere safe&nbsp;&#8211;&nbsp;it\u2019s&nbsp;what&nbsp;you\u2019ll&nbsp;use if you ever lose access to your authenticator app.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>All set<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2FA is now active on your account. Next time you log in,&nbsp;you\u2019ll&nbsp;be asked for a code from your authenticator app. If you tick&nbsp;<strong>Remember me on this device<\/strong>, you can go&nbsp;<strong>30 days<\/strong>&nbsp;before&nbsp;you\u2019re&nbsp;asked again on that device.&nbsp;We\u2019ll&nbsp;also email you a confirmation that 2FA has been enabled.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Need a hand?<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you get stuck at any point, our Support Team is here to help. Raise a ticket or start a Live Chat from your Customer Area.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Account security&nbsp;matters, and&nbsp;switching on two-factor authentication&nbsp;(2FA)&nbsp;is a quick win. 2FA adds a second check&nbsp;during the&nbsp;sign-in&nbsp;process, so even if someone&nbsp;compromises&nbsp;your password, they still&nbsp;can\u2019t&nbsp;get in.&nbsp; To enable 2FA:&nbsp; Step 1: Open your&#8230;<\/p>\n","protected":false},"author":26,"featured_media":26121,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,20],"tags":[],"class_list":["post-26112","post","type-post","status-publish","format-standard","has-post-thumbnail","category-heart-internet","category-security"],"_links":{"self":[{"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/posts\/26112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/comments?post=26112"}],"version-history":[{"count":1,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/posts\/26112\/revisions"}],"predecessor-version":[{"id":26115,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/posts\/26112\/revisions\/26115"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/media\/26121"}],"wp:attachment":[{"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/media?parent=26112"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/categories?post=26112"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.heartinternet.uk\/blog\/wp-json\/wp\/v2\/tags?post=26112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}