{"id":7911,"date":"2014-10-10T11:41:00","date_gmt":"2014-10-10T11:41:00","guid":{"rendered":"https:\/\/www.heartinternet.uk\/blog\/?p=7911"},"modified":"2014-10-10T11:41:00","modified_gmt":"2014-10-10T11:41:00","slug":"heartcon-the-big-recap-post","status":"publish","type":"post","link":"https:\/\/www.heartinternet.uk\/blog\/heartcon-the-big-recap-post\/","title":{"rendered":"HeartCon: The big recap post"},"content":{"rendered":"<p>Last month we held our first conference for Resellers, <a href=\"https:\/\/www.heartinternet.uk\/blog\/\" target=\"_blank\">HeartCon 2014<\/a>. We&rsquo;d been planning it for a long time, but our main concerns were, &lsquo;Will people get us?&rsquo; &lsquo;Will it be useful?&rsquo; As it turned out, both these concerns were unfounded as almost a thousand people contacted us about attending, making us wish the venue seated more than 200!<\/p>\n<p>Our aim for the day was to provide something for every Reseller, regardless of how many customers they have, what kind of web business they run, etc. As a result, the day was a mix of information, feedback and chat covering everything from business ideas and social media tips to specific technical hosting queries, and upcoming products.<\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p>Warm welcome this morning from <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> at <a href=\"https:\/\/twitter.com\/hashtag\/google?src=hash\">#google<\/a> HQ London. Great opportunity to brainstorm with other <a href=\"https:\/\/twitter.com\/hashtag\/webdesigners?src=hash\">#webdesigners<\/a><\/p>\n<p> &mdash; Helen Bantock (@HelenBantockWeb) <a href=\"https:\/\/twitter.com\/HelenBantockWeb\/status\/509996210984607744\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<h3>The day<\/h3>\n<p>Our conference was located at <a href=\"https:\/\/www.telegraph.co.uk\/technology\/picture-galleries\/9461561\/Inside-Googles-quirky-new-London-headquarters.html?frame=2303593\" target=\"_blank\">Google Town Hall in Londo<\/a>n, and we were very lucky Google offered us such a great space. Fantastic views, a room with a floor of grass, a very well-stocked kitchen, a gym with huge windows overlooking the London eye, and a downtime room with lots of cubby holes were some of the main sights.<\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p>We&#39;re proud to be at <a href=\"https:\/\/twitter.com\/hashtag\/Google?src=hash\">#Google<\/a> London today, visiting the 1st ever <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a>. Looking forward to hearing about all things hosting!<\/p>\n<p> &mdash; Reech Media (@reechmedia) <a href=\"https:\/\/twitter.com\/reechmedia\/status\/510005042057715712\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p><a href=\"https:\/\/t.co\/Z2A5TRpqIg\">pic.twitter.com\/Z2A5TRpqIg<\/a><\/p>\n<p> &mdash; D&#39;Arcy Sallion (@darcysallion) <a href=\"https:\/\/twitter.com\/darcysallion\/status\/510028144888123392\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p>&nbsp;<\/p>\n<p>Spending the day at Google&#39;s London HQ &#8211; nice place! <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> <a href=\"https:\/\/t.co\/RB6bArlyZG\">pic.twitter.com\/RB6bArlyZG<\/a><\/p>\n<p> &mdash; Primary Image Ltd (@primaryimage) <a href=\"https:\/\/twitter.com\/primaryimage\/status\/510007580035256320\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15291784590\" title=\"10696439_10101284074902398_2001272300868927366_n by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"10696439_10101284074902398_2001272300868927366_n\" height=\"360\" src=\"https:\/\/farm6.staticflickr.com\/5613\/15291784590_9d13dc9708_z.jpg\" width=\"640\" \/><\/a><\/p>\n<p>There were also goody bags for all:<\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p><a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> feeling very privileged right now \ud83d\ude42 will wear the badge with pride <a href=\"https:\/\/t.co\/VS7OFQWW42\">pic.twitter.com\/VS7OFQWW42<\/a><\/p>\n<p> &mdash; Xander Taylor (@Xander_J_Taylor) <a href=\"https:\/\/twitter.com\/Xander_J_Taylor\/status\/510069673073704960\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>After a fantastic breakfast kindly laid on by Google (pastries, cupcakes and coffee were much-needed fuel), we kicked off with a keynote from our director Craig welcoming everyone and talking about the day.<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15291841048\" title=\"10649990_10101284074857488_4205228248209315899_n by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"10649990_10101284074857488_4205228248209315899_n\" height=\"360\" src=\"https:\/\/farm6.staticflickr.com\/5607\/15291841048_7555b5abe3_z.jpg\" width=\"640\" \/><\/a><\/p>\n<p>It was then time for Leon, our second line support team leader, to take to the stage. His presentation, &lsquo;Effectively supporting your customers&rsquo;, was full of tips and tricks from his many years at Heart Internet.<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15215449207\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"431\" src=\"https:\/\/farm4.staticflickr.com\/3837\/15215449207_30a86a225a_z.jpg\" width=\"640\" \/><\/a><\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p><a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> &#8230; well done leon \ud83d\ude42 some very handy tips and helps us understand how u guys do it \ud83d\ude42<\/p>\n<p> &mdash; Xander Taylor (@Xander_J_Taylor) <a href=\"https:\/\/twitter.com\/Xander_J_Taylor\/status\/510008042038255616\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>Following that, project manager Chris outlined our customer feedback process and how we implement ideas and suggestions. This included ideas for adapting it for your own business and customer base, regardless of how big or small.<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15378935086\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"427\" src=\"https:\/\/farm4.staticflickr.com\/3891\/15378935086_cc0089105d_z.jpg\" width=\"640\" \/><\/a><\/p>\n<p>Next up was our marketing assistant, Rob, a branding enthusiast with a comprehensive guide on effective brand-building in a difficult industry.<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15215302510\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"443\" src=\"https:\/\/farm4.staticflickr.com\/3856\/15215302510_fcaf72f604_z.jpg\" width=\"640\" \/><\/a><\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p><a href=\"https:\/\/twitter.com\/HeartInternet\">@HeartInternet<\/a> best presentation i seen on brand and values. Excellent thanks. <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a><\/p>\n<p> &mdash; Austin Walters (@AustinWaltersUK) <a href=\"https:\/\/twitter.com\/AustinWaltersUK\/status\/510017118562050048\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>&nbsp;<\/p>\n<p>We stopped for a lunch break of sandwiches, crisps, sushi and more cake (and to admire the view!), before settling down to the afternoon&rsquo;s talks.<\/p>\n<p>Our Senior Designer, Ian, then took to the stage to give advice on best practice for designing and improving your web hosting site (pro tip: don&rsquo;t use pictures of servers to sell hosting).<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15215448827\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"427\" src=\"https:\/\/farm4.staticflickr.com\/3886\/15215448827_bfa354ee89_z.jpg\" width=\"640\" \/><\/a><\/p>\n<p>Nick, Heart Internet&#39;s Group Marketing Director, followed with a look at the details and statistics of the new gTLD domain revolution so far. This was a in-depth informational talk with strong facts and the importance of choosing the right extensions.<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15401957645\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"397\" src=\"https:\/\/farm3.staticflickr.com\/2941\/15401957645_21e93957d7_z.jpg\" width=\"640\" \/><\/a><\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p><a href=\"https:\/\/twitter.com\/HeartInternet\">@HeartInternet<\/a> We took advantage of the new gTLDs moving to the very convenient <a href=\"https:\/\/t.co\/cEa7k4MTyX\">https:\/\/t.co\/cEa7k4MTyX<\/a> from <a href=\"https:\/\/t.co\/Qzohs6yngx\">https:\/\/t.co\/Qzohs6yngx<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a><\/p>\n<p> &mdash; Kevin Doherty (@TheKDoherty) <a href=\"https:\/\/twitter.com\/TheKDoherty\/status\/510046298272059392\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>Conversion expert Barney then presented a thought-provoking and amusing look at how you can help turn your website visitors into happy paying customers:<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15215205289\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"427\" src=\"https:\/\/farm3.staticflickr.com\/2943\/15215205289_f2760940fd_z.jpg\" width=\"640\" \/><\/a><\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p><a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> &#8230; lets work out a way to have this social endorsement thst barney is talking about \ud83d\ude42 love that idea<\/p>\n<p> &mdash; Xander Taylor (@Xander_J_Taylor) <a href=\"https:\/\/twitter.com\/Xander_J_Taylor\/status\/510050844868235265\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15215206339\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"396\" src=\"https:\/\/farm3.staticflickr.com\/2949\/15215206339_cb10f53e79_z.jpg\" width=\"640\" \/><\/a><\/p>\n<p>Following an afternoon tea break, it was my turn to speak about &lsquo;Promoting your business on a shoestring budget&rsquo;, a Lego-themed presentation sparking plenty of reminiscing, song lyrics, and jokes about master builders.<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15215205219\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"425\" src=\"https:\/\/farm4.staticflickr.com\/3849\/15215205219_4018516991_z.jpg\" width=\"640\" \/><\/a><\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p>Marketing on a budget&#8230;With Lego. Brilliant. <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> <a href=\"https:\/\/t.co\/4baGnSfSxF\">https:\/\/t.co\/4baGnSfSxF<\/a><\/p>\n<p> &mdash; Jeremy Webb (@jezweb) <a href=\"https:\/\/twitter.com\/jezweb\/status\/510062419440594944\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>Then Nick returned with his second talk, &lsquo;How to use social media in your marketing mix&rsquo;, a great practical guide on how you can tailor networks to work for your business and resources.<\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p>Wise words from <a href=\"https:\/\/twitter.com\/Nick_Leech\">@Nick_Leech<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> <a href=\"https:\/\/twitter.com\/hashtag\/socialmedia?src=hash\">#socialmedia<\/a> should definitely be a part of your marketing mix. I&#39;m a big fan of <a href=\"https:\/\/twitter.com\/hashtag\/googleplus?src=hash\">#googleplus<\/a><\/p>\n<p> &mdash; Naomi Gilmour (@BranchingOutHQ) <a href=\"https:\/\/twitter.com\/BranchingOutHQ\/status\/510066319803183104\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>Following this final talk of the day, all the speakers took to the stage for the Q&amp;A session. We&rsquo;d planned to have a selection of questions from social media and audience questions, but we had so many excellent ones tweeted and Google+&rsquo;d throughout the day that we didn&rsquo;t get a chance for audience questions (we did manage to sneak quite a few in after individual talks throughout the day, though).<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15401957115\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"427\" src=\"https:\/\/farm3.staticflickr.com\/2941\/15401957115_324382bfe1_z.jpg\" width=\"640\" \/><\/a><\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p>How long do you think the beard trend will last in the creative industry? <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a><\/p>\n<p> &mdash; Brian McMahon (@pixels2canvas) <a href=\"https:\/\/twitter.com\/pixels2canvas\/status\/510074676773937152\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>Finally, it was back to Craig to show a sneak preview of a brand new product, plus the new <a href=\"https:\/\/www.heartinternet.uk\/reseller-hosting\/hostpay\" target=\"_blank\">Hostpay<\/a> our designers and developers are currently working on (spoiler: yes, there&rsquo;s WordPress integration!).<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15398778011\" title=\"Heart Internet Conference 2014 by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"Heart Internet Conference 2014\" height=\"427\" src=\"https:\/\/farm4.staticflickr.com\/3889\/15398778011_c10c78013a_z.jpg\" width=\"640\" \/><\/a><\/p>\n<p>Then it was time to top off a fantastic day by leaving Google and heading to The Alleycat Bar to network (aka take advantage of the open bar).<\/p>\n<p><a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/15291841038\" title=\"10665083_10101284074967268_3246279830989467753_n by Heart Internet, on Flickr\"><img loading=\"lazy\" decoding=\"async\" alt=\"10665083_10101284074967268_3246279830989467753_n\" height=\"360\" src=\"https:\/\/farm6.staticflickr.com\/5605\/15291841038_ef9aed48ca_z.jpg\" width=\"640\" \/><\/a><\/p>\n<h3>Competition winners<\/h3>\n<p>It wouldn&rsquo;t have been a Heart Internet event without competitions, and we gave away a Mac Pro, a year&rsquo;s hosting, and &pound;500 credit to <a href=\"https:\/\/twitter.com\/HeartInternet\/status\/512889835653459968\" target=\"_blank\">one lucky tweeter<\/a>.<\/p>\n<p>We also had a doodle competition with some interesting (!) topics. In the end we picked <a href=\"https:\/\/twitter.com\/BranchingOutHQ\/status\/510058690229977088\" target=\"_blank\">Naomi<\/a>&rsquo;s bright, simple entry (top left in the image below) to win a &pound;50 Amazon voucher.<\/p>\n<p> <img decoding=\"async\" src=\"https:\/\/www.heartinternet.uk\/blog\/wp-content\/uploads\/heartcondoodles.jpg\"><\/p>\n<h3>Slides &amp; videos<\/h3>\n<p>The videos will be ready very soon; in the meantime, you can view and download the presentation slides from the links below:<\/p>\n<p><a href=\"https:\/\/www.slideshare.net\/heartinternet\/effectively-supporting-your-customers\" target=\"_blank\">Effectively supporting your customers<\/a> &ndash; Leon Harper<\/p>\n<p><a href=\"https:\/\/www.slideshare.net\/heartinternet\/collecting-and-using-feedback-to-improve-your-business\" target=\"_blank\">Collecting and using feedback to improve your business<\/a> &ndash; Chris Cousins<\/p>\n<p><a href=\"https:\/\/www.slideshare.net\/heartinternet\/building-a-web-hosting-brand\" target=\"_blank\">Building a web hosting brand<\/a> &ndash; Robert Mathers<\/p>\n<p><a href=\"https:\/\/www.slideshare.net\/heartinternet\/designing-better-web-hosting-sites\" target=\"_blank\">Designing better web hosting websites<\/a> &ndash; Ian Ryde<\/p>\n<p><a href=\"https:\/\/www.slideshare.net\/heartinternet\/it-all-starts-with-the-domain\" target=\"_blank\">It all starts with the domain: the gTLD revolution<\/a> &ndash; Nick Leech<\/p>\n<p><a href=\"https:\/\/www.slideshare.net\/heartinternet\/from-visitors-to-customers\" target=\"_blank\">Converting visitors to customers<\/a> &ndash; Barney Grossman<\/p>\n<p><a href=\"https:\/\/www.slideshare.net\/heartinternet\/promoting-your-business-on-a-shoestring-budget\" target=\"_blank\">Promoting your business on a shoestring budget<\/a> &ndash; Jenni Brown<\/p>\n<p><a href=\"https:\/\/www.slideshare.net\/heartinternet\/how-to-use-social-media-in-your-marketing-mix\" target=\"_blank\">How to use social media in your marketing mix<\/a> &ndash; Nick Leech<\/p>\n<h3>Highlights<\/h3>\n<p>It&rsquo;s always slightly surreal meeting people from the internet, but we had a fantastic time chatting to everyone, and by the end of it we all felt we&rsquo;d been friends for years. Several people commented that they were expecting us to be &lsquo;a lot more corporate&rsquo;; we&rsquo;ve always had a down-to-earth, friendly culture which is quite difficult to demonstrate from behind a screen! So we&rsquo;re glad we got the chance to set the record straight, have a great evening of relaxed conversation after an action-packed day, and admire our customers&#39; socks.<\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p><a href=\"https:\/\/twitter.com\/HeartInternet\">@HeartInternet<\/a> Wearing my Heart Internet socks! \ud83d\ude42 <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> <a href=\"https:\/\/t.co\/hPjnx3I1ky\">pic.twitter.com\/hPjnx3I1ky<\/a><\/p>\n<p> &mdash; Mike Pead (@mikepead) <a href=\"https:\/\/twitter.com\/mikepead\/status\/510014051452063744\">September 11, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>We had resellers there who have thousands of customers of their own, and others with a handful, so it was a great mix of people to share ideas and learn from each other as well as bounce ideas and suggestions around. One of the biggest highlights was how well we all got on and how enthusiastic everyone was about the day &ndash; #HeartCon even trended on Twitter in the morning, which was amazing!<\/p>\n<p>On behalf of the whole Heart Internet team, we&rsquo;d like to thank everyone again for attending, and Google for being such excellent hosts. We&rsquo;re definitely planning another one for next year, and fingers crossed we can figure out a way to accommodate more people!<\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p>Enjoying the view from Google HQ thanks to our (web) hosts <a href=\"https:\/\/twitter.com\/HeartInternet\">@HeartInternet<\/a> for a great &amp; inspiring <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a> event <a href=\"https:\/\/t.co\/r9WxrJ9gVO\">pic.twitter.com\/r9WxrJ9gVO<\/a><\/p>\n<p> &mdash; Fusion Design (@fusionweb) September 11, 2014<\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<blockquote class=\"twitter-tweet\" lang=\"en\">\n<p>Would like to say a HUGE thank you to <a href=\"https:\/\/twitter.com\/HeartInternet\">@HeartInternet<\/a> for the invite to Heartcon 2014. Had a great day and met some great people <a href=\"https:\/\/twitter.com\/hashtag\/heartcon?src=hash\">#heartcon<\/a><\/p>\n<p> &mdash; Dean Knight (@DeanKnight3) <a href=\"https:\/\/twitter.com\/DeanKnight3\/status\/510340062203371520\">September 12, 2014<\/a><\/p><\/blockquote>\n<p> <script async src=\"\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script> <\/p>\n<p>If you&rsquo;d like to check out the photos from the day, please take a look at our <a href=\"https:\/\/www.flickr.com\/photos\/heartinternet\/sets\/72157647795882179\/\" target=\"_blank\">Flickr album<\/a> or add your own to our <a href=\"https:\/\/www.flickr.com\/groups\/2713152@N20\" target=\"_blank\">Flickr group<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last month we held our first conference for Resellers, HeartCon 2014.<\/p>\n<p>We&rsquo;d been planning it for a long time, but our main concerns were, &lsquo;Will people get it?&rsquo; &lsquo;Will it be useful?&rsquo; As it turned out, both these concerns&#8230;<\/p>\n","protected":false},"author":2,"featured_media":8181,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13,18],"tags":[],"class_list":{"0":"post-7911","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-heart-internet","8":"category-reseller-hosting"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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