In today’s world of constant change, when it comes to the web, nothing ever stands still. Those businesses on the frontline must keep evolving to remain successful.
As Europe’s leading hosting authority, we know that the success of our customers relies heavily on them being properly equipped. We utilise the very latest technology to provide the tools you need to succeed online and we provide responsive, expert support to help you on your journey.
Working together with our customers and utilising your feedback, we are able to sharpen and refine our tools. So, as your business grows, or your needs change, we are constantly trying to develop to better suit your requirements. For us, continually improving and striving for the best for our customers is a way of life. Together, we’re always evolving.
At Heart Internet, we aim to provide the best possible home for your websites by utilising the very latest tech to deliver the reliability and performance your business can depend on. Our platforms have been developed by our in-house team of experts from the ground up to ensure that they are optimised for our services and can be quickly upgraded for future requirements.
We only use high-spec Dell servers with the latest generation of Intel processors, so you can rest assured that your website is running on fast, high quality hardware from the world’s leading manufacturers. Our network uses industry-leading equipment from Cisco Systems and Juniper Networks to help unlock the full potential of our server hardware, providing optimum performance and reliability across the board.
We own and manage our purpose-built data centres to ensure they are optimised in every respect for maximum security and efficiency and utilise the latest technologies to prevent data loss and downtime. We’re fully prepared for any situation including fire, floods, power loss and other potential disasters to ensure our hardware is protected in even the most extreme circumstances.
Our network is based on the very latest Cisco architecture. We have multiple 10Gigabit connections to the internet with different backbone providers. In the event that a router fails, another router will start advertising its prefixes and take over, meaning that we’re highly unlikely to lose connectivity to the internet and have vast reserves of bandwidth even when operating at full capacity.
We aim to employ technical experts in our support team who are genuinely enthusiastic about the web hosting industry and thrive in our highly technical environment. Our support team is made of skilled and approachable professionals who know all our systems inside and out and can resolve any question regardless of its complexity. Through our telephone support, live chat, and 24-hour ticketing system, they are on hand to support and guide you as your business grows.
We actively encourage customers to provide feedback on all aspects of our products and services, from individual support staff ratings to new features and improvement suggestions. It's the best way to ensure we're always at the forefront of innovation and meeting your business needs on a practical level. Over the years, we have implemented thousands of product tweaks, upgrades and launches thanks to customer feedback to make our products and services even more user-friendly and innovative for you.
In 2004, we entered the industry bringing with us new products, a fresh new approach to support, and more control for customers. We were the first provider to include a complete billing and CRM system free with our reseller hosting, and have created new and unique hosting packages that have brought success to our customers as well.
We are passionate about bringing you the latest innovations and technology. We aim to always update our software, servers, platforms and systems to help you stay ahead of the competition. This means you’re always benefiting from faster, more secure hosting and the freedom to use the latest versions of programming languages and software without interruption to your services.
Over the years, we have won numerous awards for our innovative, reliable and well-supported products, including the PC Pro award for Best Web Hosting in 2013, 2014 and 2015, MicroMart’s Editor’s Choice for Best Web Host in 2014 and the ISPAs Award for Best Shared Hosting in 2015.
See the awards we have won.
As long as the internet continues to evolve, so will we. We never stand still; we're always investing in our services and platforms to ensure we maintain our industry-leading reputation and are able to meet the ever changing needs of our customers as they grow with us.
