Do I have to use the Domain Robot with HostPay?

You do not have to use the Domain Robot or Domain Credits if you are using HostPay to sell your customers domain names.

HostPay is, by default, configured to use the Domain Robot for the registration, transfer, or renewal of domain names, because of the speed and automation.  Once your customer completes payment, HostPay sends an email to the Domain Robot and uses your Domain Credits to instantly perform the domain name action required.

There are three options available in HostPay:

Heart Internet API On – Auto Registration

This is the default setting and uses the Domain Robot for domains

Heart Internet API Off – Semi-Auto Registration

HostPay will send you a message in HostPay Admin and via email each time you receive an order for a domain name.  You will then be able to add the domain name to your shopping basket, and purchase it normally through Heart Internet.

Domain Notification Only – Manual Registration

HostPay will only email you a message with the domain name and registration details.  You will then need to register the domain manually.

To set your preference for domain registration:

1. Log into your Reseller Control Centre
2. Click ‘HostPay’
3. Click ‘Global Preferences’
4. Click the + Symbol next to ‘Domain Management Method’
5. Select the method you wish to use
6. Click ‘Save Changes’

If you choose to use Heart Internet API On or Heart Internet API Off, you can also exclude certain extensions from your standard domain registration process.  For these extensions, you will receive a message similar to the Domain Notification Only messages.

To exclude extensions:

1. Click the + Symbol next to ‘Exclude Domains from Default Registration Method’
2. Check the boxes of the domains you wish to exclude
3. Click ‘Save Changes’

You can also allow customers to create Domain References, where a customer purchases hosting from you but keeps their domain with another company.  They will be responsible for changing the nameservers or maintaining their own DNS records.

To allow domain references:

1. Click the + Symbol next to ‘Allow Domain References’
2. Check the box next to ‘Allow Domain References?’
3. Click ‘Save Changes’