How can I stop spam coming into my inbox?

We offer spam filtering on our servers, ensuring that unwanted mail never even reaches your email client.

To turn spam filtering on:

• Access your Heart Customer Area
• Scroll at the bottom of the page, then from the dropdown menu, select the desired domain name
• Once logged into your eXtend Control Panel
• Click ‘Junk Mail Filters’
• Select a domain name then type in the email you wish to protect, or protect a whole domain name
• Choose to forward the spam to a particular mailbox, mark the subject as spam, put them into a spam folder, or delete them automatically
• Click ‘Update’
• Your junk mail filter will be activated

Please remember that no junk mail system is fool proof, and some real messages will end up marked as spam. Therefore, we recommend creating a ‘Spam’ folder, then checking it regularly to see if non-spam messages have been placed into the folder.

Also, the volume of spam email being sent out changes day to day – by quite a large amount. If you suddenly see an increase in the amount of spam you are receiving, it is likely that it is just a general increase in the amount of spam being sent out by spammers.

You have the option to increase the Junk mail protection after activating the jumk mail filter from the same page. Scroll a bit down and you will see Junk Mail Filter Levels, per default, it is set to “Low”. You can change this to “Medium”, “High”, or “Extremely High”.

Each level is explained on the page, in case you wish to know about each level’s aggressiveness.

Article ID: 222
Created On: Fri, Mar 13, 2015 at 11:20 AM
Last Updated On: Tue, Sep 8, 2026 at 5:55 PM

Online URL: https://www.heartinternet.uk/support/article/how-can-i-stop-spam-coming-into-my-inbox.html