Where can I find my email server, user name, and password?

Note: This article applies to mailboxes hosted on resold, Windows, and non-cPanel shared hosting accounts.

Your email username is the full email address.

For example, if your domain is domain.com and the email address is [email protected]:

Username: [email protected]
Incoming mail server: imap.extendcp.co.uk
Outgoing email server: mta.extendcp.co.uk
Password: The password set when the mailbox was created.

Reset your mailbox password

If you have forgotten your password, you can reset it through your hosting control panel.

Users

Log in to your hosting package.
Click Mail Boxes.
Locate the email address whose password you want to change.
Enter a new password in the password field next to the email address.
Click Modify

Resellers

If you are a reseller, you can reset the mailbox password by logging in to the hosting package.

First, try logging in to the package using the domain name as the username and the FTP password.

If you cannot log in using these credentials, you can reset the Control Panel password.

Navigate to the Manage Packages page.
Search for the domain you want to manage.
Log in to the hosting package as SuperUser.
Enter a new password in the Control Panel Password field.
Save the password.
Log in to the hosting package using the following portal and credentials:

Click Mail Boxes.
Locate the email address whose password you want to change.
Enter the new password and click Modify to save the changes.

Reseller mail server information

Resellers can find the servers used by their resold accounts through the Domains by Server report in the Reseller Control Centre.

If your domain uses different DNS records for email, check your current DNS configuration to determine which mail server your email service uses.

Article ID: 237
Created On: Fri, Mar 13, 2015 at 11:32 AM
Last Updated On: Tue, Sep 8, 2026 at 6:08 PM

Online URL: https://www.heartinternet.uk/support/article/where-can-i-find-my-email-server-user-name-and-password.html