If you are still using Heart Internet’s nameservers and have not changed the DNS records for mail, your mail server will always be the subdomain:
And your user name is the full email address.
So, for example, if your domain name is this-is-my-domain.co.uk and your email address is email@example.com, your mail server would be:
And your user name would be:
The password will be the password you set when you created the mail box. If you are not certain of what the password was, and you have a hosting package, you can reset your password in the eXtend Control Panel.
To reset the password for your mail box in your eXtend Control Panel:
Article ID: 237
Created On: Fri, Mar 13, 2015 at 11:32 AM
Last Updated On: Thu, Jun 21, 2018 at 3:13 PM
Online URL: https://www.heartinternet.uk/support/article/where-can-i-find-my-email-server-user-name-and-password.html