Why won’t Outlook save my Exchange mailbox password?

Sometimes, Microsoft Outlook will not save an Exchange mailbox password even when the ‘Save Password’ option is selected.

This is usually caused by your computer being not joined to the same domain as the Exchange server.  If your Exchange server was on-site, both your computer and the server would have the same domain, but with a hosted Exchange account, your Exchange server is on a different domain than your computer.

To match up your computer and your server:

1. Go to the Start menu
2. Go to the Control Panel
3. Click ‘User Accounts’
4. If you are using Windows XP:
   1. Select the User Account you use
   2. Select ‘Related Tasks’
   3. Select ‘Manage My Network Passwords’
5. If you are using Windows Vista:
   1. Click ‘Manage Network Passwords’
6. If you are using Windows 7:
   1. Click ‘Manage Your Credentials’
   2. Remove the existing saved credentials for Exchange, if they exist
7. Click ‘Add’
8. In the ‘Server’ field, enter:

*.outitgoes.com

10. Enter in your email address for User Name
11. Enter in your password for Password
12. Click ‘Add’ again
13. In the ‘Server’ field, enter:

*.exchange-outitgoes.com

14. Enter in your email address for User Name
15. Enter in your password for Password
16. Save all your new details

Article ID: 245
Created On: Fri, Mar 13, 2015 at 11:42 AM
Last Updated On: Thu, Apr 23, 2015 at 11:40 AM

Online URL: https://www.heartinternet.uk/support/article/why-won-t-outlook-save-my-exchange-mailbox-password.html