Why are some features missing from the eXtend Control Panel for some accounts?

Features will only appear in the eXtend Control Panel if they have been enabled for that specific account or hosting package.

For example, if an account holder wants to install WordPress via the one-click installers, WordPress must be ticked for that hosting package or that account.

Resellers can edit hosting packages and individual accounts as needed, to ensure that their customers receive the features they want to see on their eXtend Control Panel.

To edit hosting packages:

1. Log into the Reseller Control Centre
2. Click ‘Configure Hosting Package Types’
3. Select the package you wish to edit
4. Make your edits for the Package Features
5. Click ‘Next’
6. Make your edits for the Web Tools
7. Click ‘Next’
8. Make your edits for the Web Apps
9. Tick the checkbox next to ‘Synchronise accounts’ to ensure your edits are applied to existing accounts that use this package
10. Click ‘Edit Package’
11. The package will now be altered

To edit individual accounts:

1. Log into the Reseller Control Centre
2. Click ‘Manage Hosting Accounts’
3. Click the ‘Edit’ link for the account you wish to edit
4. Make your edits for the Package Features
5. Click ‘Next’
6. Make your edits for the Web Tools
7. Click ‘Next’
8. Make your edits for the Web Apps
9. Click ‘Edit Package’
10. The account will now be altered

Article ID: 270
Created On: Fri, Mar 13, 2015 at 1:09 PM
Last Updated On: Thu, Apr 23, 2015 at 11:47 AM

Online URL: https://www.heartinternet.uk/support/article/why-are-some-features-missing-from-the-extend-control-panel-for-some-accounts.html