If you require a backup of your website, a service charge may apply. Please open a ticket with our Customer Service Team for more information and the cost of the restoration.
If you require a backup for your database, please supply the database name and username.
Our database backups are usually taken every day early in the morning, overwriting the previous week’s backups. File system backups are taken at least once per week.
We cannot guarantee that a backup will be available.
This service is available only for our Shared Hosting customers and not for our Reseller or Server customers. Please look at our Snapshot Backups to prevent this from happening with your Server or Reseller account.
Article ID: 32
Created On: Mon, Mar 2, 2015 at 5:27 PM
Last Updated On: Wed, Aug 18, 2021 at 3:52 PM
Online URL: https://www.heartinternet.uk/support/article/how-can-i-get-my-website-or-database-back-after-i-ve-accidentally-deleted-it.html