Why is the Complete Purchase button greyed out when I try to check out?

There could be many reasons why the Complete Purchase button is greyed out.

1. The Payment Method selected is not valid.  Please check that the details entered for your card or direct debit are correct and not expired.
2. Domain names and transfers cannot be paid by direct debit. Please purchase them with a valid credit or debit card.
3. Your direct debit has become locked. Please contact your bank.  It can take up to three working days for your direct debit to become unlocked.

Please contact the Sales Team on if you have further questions about your purchase via Live Chat.

Article ID: 390
Created On: Mon, Mar 16, 2015 at 3:02 PM
Last Updated On: Thu, Jun 9, 2022 at 10:28 AM

Online URL: https://www.heartinternet.uk/support/article/why-is-the-complete-purchase-button-greyed-out-when-i-try-to-check-out.html