Why is the Place Your Order button greyed out when I try to check out?

If the Place Your Order button is greyed out and cannot be selected, it is usually because one or more required steps have not been completed.

A valid payment card has not been added

Before you can place your order, a valid payment card must be added to your account.

To add a payment card:

  1. Proceed to the checkout page.
  2. Select Add card & pay as your payment method.
  3. Follow the prompts to securely add your debit or credit card.
  4. Once a valid card has been added, return to the checkout if required.

Note: The Place Your Order button will remain unavailable until a valid payment method has been added.


The Terms & Conditions have not been accepted

You must confirm that you agree to the Terms & Conditions before completing your purchase.

To do this:

  1. Scroll to the bottom of the checkout page.
  2. Tick the checkbox next to I agree to the Terms & Conditions and Privacy Policy.

Once this box is selected, the Place Your Order button should become available.

 

Still unable to place your order?

If you have:

And the Place Your Order button is still greyed out, please contact our Support Team via live chat or by raising a support ticket. Include a screenshot of the checkout page, if possible, so we can investigate the issue further.


Article ID: 390
Created On: Mon, Mar 16, 2015 at 3:02 PM
Last Updated On: Tue, Jul 21, 2026 at 1:13 PM

Online URL: https://www.heartinternet.uk/support/article/why-is-the-place-your-order-button-greyed-out-when-i-try-to-check-out.html