The Customer Services team is contactable through our Ticket Support system, our Live Chat system, or through Telephone Support.
You can raise a Support Ticket, talk to someone on Live Chat, and find details on Telephone Support through the Heart Internet Customer Area.
Before you contact our Customer Services team, there are two places you should first check for an answer.
Please check the current system status at www.heartstatus.uk. This will tell you if there are any problems with any of our systems, plus provide dates and times for upcoming planned maintenance.
Please check our Support Database: www.heartinternet.uk/support. Many of the questions our Customer Services team receives are already answered in our Support Database, and it only takes a few seconds to search the database to find the answer to your problem.
You may have better results by searching for a particular keyword rather than a full question. For example, searching 'email iPad' will produce more results than 'how do I send email on my iPad'.
If you still cannot find the answer to your problem, you can raise a Support Ticket, talk to someone on Live Chat, or call our Telephone Support.
If your question is more complex, we may need to escalate it to our Senior Support Team through the ticket process. Our Customer Services Team will raise or escalate the ticket on your behalf with all the details you have provided.
How to raise a Support Ticket
Your ticket will now be sent to a Customer Services team representative who will review it and come back with a response within minutes.
How to use Live Chat
How to use Telephone Support
To use Telephone Support, call 0330 660 0255 and choose the right option from the system.
For added security, you will need to know the email address your account is attached to, and your Heart Internet Personal Identification Number.
To see your Heart Internet PIN
Article ID: 56
Created On: Tue, Mar 3, 2015 at 4:05 PM
Last Updated On: Tue, Oct 16, 2018 at 1:57 PM
Online URL: https://www.heartinternet.uk/support/article/how-do-i-get-support-from-the-heart-internet-customer-services-team.html