The Customer Services team is contactable through our Support Ticket system. We do not offer support over the phone or via email.
You can raise a Support Ticket at any time through the Heart Internet Customer Area.
Before you raise a Support Ticket, there are two places you should check for an answer.
Please check the current system status at www.heartstatus.uk. This will tell you if there are any problems with any of our systems, plus provide dates and times for upcoming planned maintenance.
Please check the Support Database: www.heartinternet.uk/support. Over 50% of all questions our Customer Services team receives are already answered in our Support Database, and it only takes a few seconds to search the database to find the answer to your problem.
You can achieve the best results by searching for a particular keyword rather than a full question. For example, searching ‘email iPad’ produces many more results than ‘how do I send email on my iPad’.
If you still cannot find an answer to your problem, you can raise a Support Ticket.
How to raise a Support Ticket:
Article ID: 56
Created On: Tue, Mar 3, 2015 at 4:05 PM
Last Updated On: Wed, Jan 18, 2017 at 2:37 PM
Online URL: https://www.heartinternet.uk/support/article/how-do-i-get-support-from-the-heart-internet-customer-services-team.html