Neon Lobster

Website design and search engine marketing agency

“Within minutes we can move a client domain to our account and create a secure hosting environment...”

Customer since: 2006

Neon Lobster Design is a specialist website design and search engine marketing company based in Oxfordshire. Founded by Frans Gerber in 2006, the company has enabled hundreds of SMEs improve their online presence and drive valuable traffic to their websites.

Neon Lobster has built up a loyal client base since its beginnings and has worked with companies of all types including retail, healthcare, music, education, travel and fashion.

Priding themselves on developing close working relationships with their clients, Neon Lobster finds out exactly what the client wants, and delivers with great website designs and effective digital marketing strategies, maximising online presence and communication with key audiences.

Neon Lobster and Heart Internet

Neon Lobster were fully aware that their choice of web host would dramatically affect their own business, and after extensive research and experimentation they finally settled on Heart Internet. Neon Lobster Design developer Laurence Caro said: “When we first set out we scrutinised a number of suppliers and were careful to test each one thoroughly; Heart Internet was always way ahead of the rest.”

Laurence points to the user-friendly aspect of the Heart Internet reseller control panel as a stand-out feature, one which saves valuable time: “All the web tools are clear and designed specifically with the user in mind. The control panel and hosting panel are simple, and we confidently provide access for our clients allowing them to manage emails, email forwarding and email auto responders for themselves. We benefit too through having more time to spend on business critical tasks.”

The simplicity of the package allows Laurence to work quickly and effectively, which works perfectly for both Neon Lobster and their clients: “Within minutes we can move a client domain to our account and create a secure hosting environment. This service allows us to offer a very quick turnaround time for the design and set up of landing pages, which is of particular benefit to our pay-per-click clients.”

Customer service

Laurence also makes use of the support resources available via the website, allowing many issues to be answered without any need to raise a ticket: “The support section of the website always contains well-written, relevant documents that we often copy for our clients. They benefit from the sensible, coherent advice, and we are freed up to concentrate on what we do best ­– web design and SEO.”

Laurence is full of praise for Heart Internet’s customer support team which gives them the confidence to help their own clients when and where necessary: “Heart Internet has many great features to recommend, but at Neon Lobster Design we particularly value the customer service. The customer support team will always go that extra mile to ensure we are completely satisfied."

“Heart Internet has one of the best customer support setups we have come across. All our support requests are dealt with quickly, and the responses we receive are always well explained and really useful.”

The future

As they continue to expand, Neon Lobster are confident that Heart Internet can continue to offer the service that has helped make them so successful, and have no plans to defect: “Having experienced a period of rapid growth, we know Heart Internet has both the infrastructure and capability to remain a core partner of Neon Lobster Design. With their flexibility and response to customer demand we are convinced they will support every one of our business objectives as we look to the future.”

Neon Lobster - Specialist website design and search engine marketing


When we first set out we scrutinised a number of suppliers and were careful to test each one thoroughly; Heart Internet was always way ahead of the rest.