Your Business

Customer support is one of the biggest challenges of any business. Get it right and you’re instantly ahead of the competition. Get it wrong and it’ll keep coming back to...

A lot of website owners cite their mailing list as being the most valuable – and profitable – tool for their online business. Whether you run niche sites, a web...

If you are writing a press release, news piece, guest article or blog post, the headline or title is without doubt the most important part of it. The headline is...

More and more business is being done remotely these days, with email a particularly convenient tool for swapping information and ideas. However, the face-to-face business meeting has huge advantages, allowing...

Whatever kind of web professional you are, one of the most challenging and frustrating aspects of your work can be dealing with difficult clients. Even with endless amounts of patience...

We’re sponsoring this year’s New Adventures conference, and with a nod to the speakers’ topics, we’ve put together a mini-series of posts aimed at web designers. Enjoy! It’s a grey...

Now that we are well into December the chances are that if you haven’t already launched your Christmas promotions or themes for your website, you might think it’s too late....

A quick introduction to the buying decision making process The traditional buying decision making process suggests that there are five stages a customer goes through when buying a product or...

No matter what size business you have, it’s important to keep track of what’s being said about you online. Whether your company is being mentioned on forums, review sites, social...

As a digital marketing nerd who works in digital marketing, I consume a lot of information about the topic on a daily basis. This comes from various sources, and includes...