Privacy Centre

When you create an account, we collect basic information from you, such as name, address, email address, and telephone number. When you purchase any products from us, we may also collect additional information, such as identification.

We also record information when you contact us, such as raising customer service tickets, and notes or details explaining what you requested and how we responded.

We also use cookies and other tracking scripts on our websites to collect information about interactions and usage.

Please see our Privacy Policy for more details about the specific information we may collect and the choices you have related to that data.

We use the information we collect about you to deliver, improve, update, and enhance the services we provide to you. For example, we collect information to create your account, deliver our products, and detect and prevent fraud and abuse.

Please see our Privacy Policy for more details.

We may share your personal data with the following:

• Affiliated companies within our corporation
• First and third parties we have partnered with for you to integrate their services into our services
• Trusted first and third-party service providers for them to perform services on our behalf

Examples of when we share data include processing payments, sending you surveys, and interest-based advertising.

We only share the minimum information necessary, and first and third parties are prohibited from using your information for any other purpose, as indicated in our Privacy Policy.

For a full list, see our Third-Party Data Processors page.

You can update your personal information by logging into your Heart Internet Customer Area and going to Add/Edit Contact Details under Contact and Billing Information.

To update your contact preferences, go to Contact Preferences under Contact and Billing Information in your Customer Area.

Secure communication channels

We use the latest encryption standards to protect any personal data sent to us through web forms, preventing interception in transit.

Account authentication

We require a unique email address and password to log into your account.

Security training

Our staff receive annual training and periodic updates on good security practices.

Multi-tier approach

• Physical protection measures for the safety of our employees and equipment
• Combination of software and devices to protect our network from would-be intruders
• Dedicated team of security professionals overseeing device and application security

Use a strong password with uppercase and lowercase letters, numbers, and special characters, and never reuse passwords across accounts.

Log out of your account on shared computers and never share your password with others. We recommend using a password manager such as LastPass or KeePass, and changing your password every six months.

You can request a copy of your personal data in an electronic format from the Manage My Data page. From there, you can download your data in a single file. You can make this request once every 28 days.

You can delete your data and close your account from the Manage My Data page. Please be aware:

• All products and services must be cancelled before deletion — we cannot delete your data if there are active domains, packages, or add-ons
• All affiliate credit or domain credits will be forfeited
• You will no longer be able to log into your account or access your data afterwards

We will remove your data unless it is required for legitimate business purposes or legal/contractual record-keeping requirements.

If you have any questions, concerns, or complaints about our Privacy Policy, or the data practices of any of our services, please contact our Data Protection Officer: