There are more questions answered in our blog post, GDPR and Heart Internet: Frequently Asked Questions.
When you create an account, we collect basic information from you, such as name, address, email address, and telephone number. When you purchase any products from us, we may also collect additional information, such as identification.
We also record information when you contact us, such as raising customer service tickets, and notes or details explaining what you requested and how we responded.
We may share your personal data with the following:
Examples of when we share data include:
If you require more information, please see our List of Third-Party Data Providers.
You can always update your personal information by logging into your Heart Internet Customer Area and going to Add/Edit Contact Details under Contact and Billing Information. There, you can view and update your account information, such as name, email address, phone number, and billing address.
You can also update your contact preferences by logging into your Heart Internet Customer Area and going to Contact Preferences under Contact and Billing Information. There, you can view and update your preferences for receiving account and product information, newsletters, and other offers.
You can also update your tracking preferences by going to Cookie Management.
We are dedicated to helping you protect your personal information. This is just some of the ways we help you.
We use the latest standards in encryption to protect any personal data sent to us through web forms to prevent others from intercepting the information in transit.
We require a unique email address and password to log into your account.
Our staff receive annual training and periodic updates on good security practices.
We protect our corporate network through many layers of security:
In the end, you are in control of your account security. We recommend you use good security practices to protect your personal data.
Use a strong password, preferably one with uppercase and lowercase letters, numbers, and special characters, and never use passwords across different accounts.
Log out of your account when you use a computer you share with other people and never share your password with others.
We recommend you use a password manager, such as LastPass or KeePass, and change your password every six months.
You can request a copy of your personal data in an electronic format from the Manage My Data page. From there, you can download your data in a single file.
You can request a copy of your personal data every 28 days.
You can delete your data and close your account with us from the Manage My Data page.
In order for your data to be deleted, you must be aware of the following:
When you request for your data to be deleted, we will remove anything unless the data is required for our legitimate business purposes or legal or contractual record keeping requirements.
As an alternative, you can also contact us by mail or by telephone:
Attention: Office of the Data Protection Officer
Heart Internet Limited
The Shipping Building
Old Vinyl Factory
252-254 Blyth Road
0330 660 0255
This guide provides Resellers with information about what data protection is and what they need to do in order to be compliant with legislation. This is not legal advice, but a general guide on how our Resellers can effectively manage their customers' data.
This contract is for customers who are Data Controllers with Heart Internet as the Data Processor. If this is needed, please sign and return to email@example.com.
This list provides our customers with information on third parties that process data for us. We update this list as needed.