Do you have a sales question?

We'd love to hear from you

We make every attempt to reply to all enquiries as quickly as possible. If it is urgent please call us on 0330 660 0255.

Tech Support and Billing

All technical support and billing enquiries must be raised through our free, easy to use online customer service system, which is accessible from your Heart Internet account control panel at

This ensures our customer service team can access all your relevant details, and also acts as an extra security measure to prevent unauthorised changes.


If you have a complaint, please see our Official Complaints Procedure.

Other ways to get in touch with us

Heart Internet Ltd
2 Castle Quay
Castle Boulevard
United Kingdom
52.947474 N 1.15865 W

0330 660 0255 (local rate)
(+44) 207 023 9001 (international)

0330 660 0244 (local rate)

Drop us a line 0330 660 0255 or email