Heart Internet has joined forces with GoDaddy. If you’re interested in joining our team, you can see all our current opportunities on our Group Careers site.
Raise a ticket
If you have an existing Heart Internet account, you can raise a ticket from your Customer Area - customer.heartinternet.uk – at any time.
Start a live chat
You can start a live chat from within your Customer Area (customer.heartinternet.uk) or by clicking on the ‘Chat’ speech bubble icon in the bottom right-hand corner of every Heart Internet web page. Our live chat team operates from 09:00 to 17:00.
Just so you know you’ll need to accept cookies in order to access live chat this way.
In addition to using the ticket and live chat methods mentioned above, you can seek help for your technical and billing queries using our comprehensive support database at www.heartinternet.uk/support. It’s full of guides, how-tos and troubleshooting tips.
If you have a complaint, please see our Official Complaints Procedure
Heart Internet Ltd,
The Shipping Building,
Old Vinyl Factory,
252-254 Blyth Road,