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Heart Internet has joined forces with GoDaddy. If you’re interested in joining our team, you can see all our current opportunities on our Group Careers site.

Do you have a question?

Here’s how you can get help…


Raise a ticket
If you have an existing Heart Internet account, you can raise a ticket from your Customer Area - customer.heartinternet.uk – at any time.

Start a live chat
You can start a live chat from within your Customer Area (customer.heartinternet.uk) or by clicking on the ‘Chat’ speech bubble icon in the bottom right-hand corner of every Heart Internet web page. Our live chat team operates from 09:00 to 17:00.

Just so you know you’ll need to accept cookies in order to access live chat this way.

Technical support and billing

In addition to using the ticket and live chat methods mentioned above, you can seek help for your technical and billing queries using our comprehensive support database at www.heartinternet.uk/support. It’s full of guides, how-tos and troubleshooting tips.

Raising a complaint

If you have a complaint, please see our Official Complaints Procedure

Our address

Heart Internet Ltd,
5th Floor,
The Shipping Building,
Old Vinyl Factory,
252-254 Blyth Road,
United Kingdom

Got a question? Explore our Support Database. Start a live chat*.
Or log in to raise a ticket for support.
*Please note: you will need to accept cookies to see and use our live chat service