As a Reseller Pro customer, there are certain misconceptions many customers have about web hosting that you will occasionally have to overcome. These can be serious obstacles stopping them buying from you, and they are important issues you should proactively be looking to overcome. Here are four of the most common myths around web hosting, and how you can counter them if they arise.
All web hosting is the same
I see a lot of people researching and buying web hosting based purely on price. Many view web hosting as a commodity along the lines of gas and electricity, and the provider doesn’t really matter because the end product is the always same. The sad thing is this couldn’t be any further than truth, and will lead to someone buying hosting that is unreliable (a lot of downtime is common), insecure and with limited customer support.
Managing web hosting is difficult
Thanks to the GUI control panels, the learning curve for shared web hosting is very quick. Once you understand what each icon does and you have learnt a little bit of the terminology (e.g. FTP), managing a shared web hosting is very (very) easy. It is also extensively supported so that if anything goes wrong, an expert is on hand to help.
Avoid companies that don’t provide support via the phone
It is strange how often people have bad experiences of telephone support but still want it from a company. Telephone support is slow, unreliable and confusing. Great text/ ticket based support is far superior, it just takes a bit of getting used to.
When you raise a ticket, your question or issue can be passed on to the person best positioned to help you. You can refer back to any instructions or advice you’ve previously been given, and our support team can see what’s already been said – all from an easily accessible place.
It doesn’t matter where in the world my web hosting is
I am always surprised when I see a UK targeted website using a web host based in another country (even more so when they talk about supporting the UK economy e.g. www.startupbritain.org using a host in Germany). UK web hosting means your pages load faster (the data has less distance to travel), the support team are on the same clock as you, and Google will know that you are serving a UK audience.
I believe that HI offer great support and tickets are answered very quick:
But sometimes it would be good to speak to someone, I do believe that “sometimes” it can be explained and resolved a lot quicker OK not phone but you could think of having a live text chat;
Many Thanks
Davide
Hi Davide,
Thanks for your comment. We believe that our current support model allows us to offer the best possible support to our customers, but we’re glad to hear that you enjoy our support and we appreciate your kind words.
Cheers,
Rob
The support ticketing service at HI is faultless. I’ve been involved working in the web business since 1994, used countless so called support ticket systems from companies big and very well known to small and almost unknown – but NONE hold a candle to HI’s ticketing support.
On the few occasions whilst I await a response, I can actually carry on getting something else done, thus making myself more productive. At the end of the day time is money.
Keep up the great all round service, products and excellent support ticketing.