We held our first webinar this afternoon, looking at the subject of up-selling & cross-selling to your customers to increase revenue. At the end we held a Q&A and had some great questions. Unfortunately we didn’t have time to tackle all of them, so we are going to answer them now.

How easy is it to migrate hosting packages from multiple servers to a dedicated server?

Very easy if you have cPanel, but if you are buying a server we will often help with the migration. I’d give our sales guys a call on 0845 644 7750 and have a chat about how we can help.

Where does Heart Internet see itself in ten years from now?

If things keep going like they are, light years ahead and out of sight of any other reseller hosting company in terms of customers and technology and battling with a handful of hosts to be considered number 1 for shared hosting too.

Any advice on getting customers in the first place?

We have written a lot of blog posts covering this topic  on our web hosting blog, some of which we have turned in to mini guides you can read here.

Are the presentation slides going to be available to download (PDF)?

You can download the slides as a PDF here. Please note, these are for reference only, we are not giving permission for these to be replicated or used elsewhere.

Can you recommend any books to better understand RHTML?

We don’t have any we would specifically recommend ourselves, however a quick search for “RHTML” on Amazon should get you started.

Do you think there is a big enough market for people having a reseller account, as there is so much competition out there!

The web hosting market is nowhere near the maturity stage yet, there are still plenty of brand new customers to gain for  web hosts of all sizes. However it can be expensive to compete with multi-million pound companies so I would recommend identifying and targeting a profitable niche. Read more about that here.

Are there any tutorials on rebranding eXtend?

I’m afraid we don’t have any tutorials but it is very straight forward. You can do this through your RCC here.

Is there a chance you could offer resellers design & development services to your clients?

No, we are a web hosting company and have no plans to extend our services to web design.

What is SEO hosting?

It doesn’t really mean anything, although some web hosts have products called this. They pitch the product as being SEO friendly because the servers are supposed to load your pages superfast thus benefiting from the page load bonus Google has discussed in the past. It’s mainly just marketing spin.

Can you supply us details how to brand our emails similar to Heart Internets?

Our emails are simply HTML emails designed in house. We have created a set of HTML newsletter templates free for anyone to download and use you might find useful.

How easy is it to integrate HostPay fully within our CSS template?

It depends on your level of knowledge when it comes to web design. You might find these videos showing you how to set up HostPay useful.

Where can I find the SEO product add-on?

If you want to order it, this is in the ‘Add-ons’ section of your control panel.

Do you have any plans to provide an email marketing/ newsletter service as a few customers require this and it would be great to offer this as a cross sell?

None at the moment. Companies such as www.campaignmonitor.com already offer this and we would recommend checking them out.