Following on from last year’s introduction of multisite hosting through FTP, you can now offer your customers the ability to manage multiple hosting packages directly through eXtend.

Once you have set this up, your customers will be able to navigate between their hosting packages from a drop down menu within eXtend.

Creating a group

The first step is to group the customer’s hosting accounts so that our system can see a relationship between them. To do this, go to “Configure hosting accounts.”

• Highlight the packages you want to group by clicking on them• You will then see the “Group” button has become active under the table. Click this to group the selected packages• Create and name your new group. Naming it after the customer’s unique ID would be a good idea here so you can find them easily later on.

Activating the master login

This group has now been created. To activate access via eXtend, go to “Master FTP and Multisite”.

• Scroll down to “Multisite FTP” and choose the package group you want to activate in eXtend.• Choose which domain name will work as the master login and click “Create”• Click the tick box in the eXtend column to activate

Logging in

To login, your customer will go to the same page as usual. By using the new “master@” username and password you created, they have access to a drop down menu at the top of the “Account Info” section in eXtend. This allows them to navigate all their hosting packages. Please note: to see the drop down menu they must login using the “master@domain.com” username.

Let us know what you think

We hope you and your customers enjoy using this new feature. If you have any questions about this new feature, feel free to leave a comment below or get in touch with support via your Heart Internet Control Panel.