Official Complaints Procedure

If you are unsatisfied with the service you have received, and you have not been able to reach a resolution via our online ticketing system, you can make a formal complaint by writing to the relevant department at the following address, including your account information, and detailing the outstanding complaint.

Heart Internet ltd
Waterfront House
Technology Drive
Beeston Business Park
Beeston
Nottingham
NG9 1LA

We will acknowledge your complaint within three working days, an investigation will be carried out into the issues raised and a full response will be provided within ten working days. Where the issue is particularly complex it may take longer to respond. If this is likely, we will provide information on the action which will be taken and advise when you can expect a full response.

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Call us on 0330 660 0255 or email sales@heartinternet.uk