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Heart Internet has joined forces with GoDaddy. If you’re interested in joining our team, you can see all our current opportunities on our Group Careers site.

Do you have a question?

Here’s how you can get help…

Get Support

Whether you have a product query or a problem you can’t solve, our expert support team is here to offer advice. Contact us via live chat between 09:00 and 17:00 Monday to Friday. Or raise a ticket through your Customer Area any time, and our team will get back to you as soon as they can.

Contact Us

Start a live chat*

09:00 to 17:00

Launch a live chat in seconds

*Please note: you will need to accept cookies to see and use our live chat service.

Open a ticket


Just log in to your Customer Area


Technical support and billing

In addition to using the ticket and live chat methods mentioned above, you can seek help for your technical and billing queries using our comprehensive support database at www.heartinternet.uk/support. It’s full of guides, how-tos and troubleshooting tips.

Raising a complaint

If you have a complaint, please see our Official Complaints Procedure

Our address

Heart Internet Ltd,
5th Floor,
The Shipping Building,
Old Vinyl Factory,
252-254 Blyth Road,
United Kingdom

Got a question? Explore our Support Database. Start a live chat*.
Or log in to raise a ticket for support.
*Please note: you will need to accept cookies to see and use our live chat service