Welcome to the new Heart Internet | Heart Internet Blog – Focusing on all aspects of the web

Today we officially launch the new Heart Internet! Our customers are the UK’s leading web professionals, and we felt it was time for our site to reflect the amazing new web design possibilities now available.

Screenshot of the Heart Internet homepage

Our core brand idea: Always Evolving

Being web professionals ourselves, we know that when it comes to the web, nothing ever stands still. Our new brand idea shows our commitment to you – our customers – to always evolve our products and services to better meet your needs now and in the future.

We are constantly striving to develop new solutions to better suit your requirements. Our team, from our tireless system administrators to our enthusiastic customer services team, work together non-stop to help you, and we constantly evolve our business to better fit you.

Screenshot of the dedicated resources section on Premium Hosting

Evolving solutions for evolving businesses

For example, we launched our Premium Hosting last year, as a large number of customers wanted the performance of a VPS but without the headache of server administration. We built a fully virtualised solution that provides the reliability of a fully managed cloud system with the ease of use of shared hosting. Unique in the industry, Premium Hosting won an ISPA (Internet Service Providers’ Association) Award for ‘Best Shared Hosting Solution’ in 2015.

We have built in even more protection, making our systems more resilient and secure. Our cloud-based architecture is designed in-house by our experts to give you a robust platform, and we’ve recently built more redundancy into the underlying central database cluster behind our Premium Hosting. The number of calls to the database have been reduced significantly, and two more servers have been added, helping spread the workload and improve service availability if there’s ever a failure in the cluster.

Screenshot of the eXtend Control Panel section of the Web Hosting page

Listening to our customers

Our mission is to help you achieve even more greatness on the web. By always listening and learning from you, we help our customers be at the bleeding edge of the UK’s internet industry.

And with Premium Hosting, many of our shared hosting customers and resellers wanted to seamlessly move to the new Premium Hosting platform. We’re happy to announce that we have now launched this functionality into our Customer Control Panel. Purchase a Premium Hosting package and upgrade your or your customer’s website effortlessly – no need to transfer files, move databases, or point domains.

We want to know what we can do to make the business better, and we rely on customer feedback to improve our products and services. We will soon be launching a beta testing program to help us collect your feedback – more details will arrive shortly.

Screenshot of the Advanced Management section on the Domain Names page

Our new website

As our customers are some of the very best web agencies in the UK, we needed to reflect the same level of professionalism and quality in our new website design. Using the Bootstrap CSS framework with the Sass pre-processor for convenience, speed, and flexibility, the new website was designed with responsiveness and scalability built in from the very beginning.

Customer experience is at the core of our website, and we aim to help our customers find the right product quickly and efficiently. Through our configurators, automated processes, and on-site help, you’ll be able to have exactly what you need when you need it.

And as part of our overarching concept of “always evolving”, this website will be continually updated and adapted to further match your needs. If there is anything you think could be better, please let us know.

We want to be the only choice you ever need to make for web hosting.

And welcome to the new Heart Internet.

Comments

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  • Adam

    31/03/2016

    You’ve done a really shoddy job of rolling it out. There are glitches everywhere, including the customer control panel!

     
    • Kate Bolin

      31/03/2016

      Hi Adam,

      If you’re referring to the top menu on the Customer Control Panel, this is a result of your browser caching the CSS file. Just shift-refresh when you’re in the panel, and the new menu will load.

      Let me know if there are any other issues!

       

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