Back up your website & database | Heart Internet Blog – Focusing on all aspects of the web

Backing up your website is a lot like buying insurance, you know you should but it’s one of those things you put off because nothing has happened yet which surely means you don’t need it. But on one of those rare times when your site has a critical failure and loses some or all of your data, you’ll soon wish you had!

Shared and reseller hosting

Backing up your website is really quick and easy and completely free through your eXtend control panel. To make sure you always have the latest version of your site we strongly recommend you back up your website using this facility whenever you make a change to your website.

Backing up your website files:

– Log in to your eXtend control panel

– In ‘files’ click on ‘backup/ restore

– Follow the on screen instructions

Backing up your database

As with our web files back up service through eXtend, you can also back up your MySQL databases in eXtend with just one click!

– Log in to your eXtend control panel

– In ‘Web tools’ click on ‘MySQL Databases

– In ‘Manage MySQL Databases’ choose which databases you want to back up and click ‘Now’

You can also download and store a local copy of your database through phpMyAdmin using the ‘Export’ function.

Backing up your website and databases literally takes a couple of clicks of the mouse and can save a lot of pain and heartache down the line! Why not setup a reminder on your phone or in Outlook so you don’t forget to run a backup.

Dedicated servers

Dedicated servers are a completely different beast to shared hosting, offering much more freedom and capabilities, however, there also comes a greater emphasis on personal responsibility with the software being run on your dedicated server. Essentially, we provide the hardware and connectivity and what you then do with it is your choice.

In the same way we offer cPanel as a paid extra to administer your server (which also comes with a back up function), we offer back up services for dedicated servers for only £10 a month for 10GB space or £50 a month for 100GB space which is peanuts in the grand scheme of things. To order the backup service simply go the ‘add-ons’ area in your customer control panel

Whether you choose to go with one of our backup solutions or you choose your own, we strongly recommend you back up your website whenever you make a change to it.



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  • 11/11/2009

    Great post Matthew and very good advice.

    Is there any way for shared hosting Resellers to back up all their accounts in one go? If not, I think that would be a great feature for the future (just to make sure our client’s sites are backed up in case they forget to do it themselves!)

  • 11/11/2009


    Not at the moment, although its a good idea and its something we are looking in to


  • 11/11/2009

    I would also love to be able to backup all or a chosen group of websites in a single click.Once you have about 50 of them it’s far too much hassle to login to them all individually.Please please do this as soon as you can!

  • 12/11/2009

    Hi Matthew,

    Is there any way to access the backup functions through the API? Or any way to automate the backup functions?


  • Steve


    +1 for the vote to bring bulk and or automated backup to reseller accounts. As has been said by others in the past, I think this is certainly an addition that Resellers would be happy to pay an additional add-on fee for.

  • Dom



    + another for that too – I spend at least half a day a week backing up sites and databases


  • 13/11/2009

    Hi Guys,

    I’ve recently suffered heart in mouth syndrome by making some site changes, only to find the changes messed quite a bit with my store. I know I had backed up previously but it’s often hard to do this day in day out, I would like to know if the HI team can create a “How-To” on setting up some kind of Cron Job that will backup one’s Site Files and / or mySQL databases in an autonomous way.

    Is this at all possible with HI Web Host settings etc?



  • 13/11/2009

    Thanks for all your comments and feedback, site backup’s is an area we are going to look in to in more detail with regards to our product features and on this blog.


  • Ray


    Yes bulk backup is the one thing i miss from my old resellers account with another company.

    Would reallylove the feature.

  • 23/11/2009

    Automated database backup can be achieved quite easily with a PHP script and cron.

    I have written a script that you place in the home directory and call with a cron.

    It backs-up the database and emails you the file.

    A similar process could be used to back-up the file system too but would be to large to email, however a compressed backup file could be created and stored in the home directory.


  • 01/12/2009

    +1 for bulk backup. This would be a real time saver for us too.

  • 01/12/2009

    Bulk backups of all accounts and databases gets my vote. That would be a great Christmas present from Heart

  • 01/12/2009

    Is there any way of backing up the mail Server Accounts, so that they can be easily restored in case of a Server failure without having to re-enter them all, or is this something that HI do for us.

  • 01/12/2009

    Hi Phil,

    We backup all the mail, you don’t need to worry about that. If you want to create a backup and you are using IMAP, just make a copy of your server folders to a local mailbox.


  • 01/12/2009

    Yep Reseller bulk back up gets a vote from me

  • 06/12/2009

    To be able to back up multiple sites at once would be a great tool.I hope Heart can get on the case with a tool to do just that.

    Good article too.Always backup!!It’s always gonna happen.


  • Bob


    Yes bulk backup of all accounts would be very helpful for our reseller account.

    Or could you give us a Cron script to install in each account that we want to have a daly backup of.

    We could backup to another default FTP account of VPS server

    Both website files and MYSql databases

    Then we could put it into the schedule tasks for account that we want to backup.



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