It’s day three of National Customer Service Week and today we find out more about Waqar, who’s part of the VIP customer service team at Heart Internet.

Waqar has been awarded one of the company’s prestigious annual Luminary Awards not once but twice, in recognition of his excellent contribution to the care team.

On Trustpilot happy customers say…

You can discover more about Waqar in the Q&A below…

Waqar at work…

What do enjoy most about working in customer support?

Being able to help other people and hearing the positive praise and gratitude from those customers gives me a sense of reason for the job I do.

Making a meaningful difference to their day by problem solving gives me a buzz.

I’m good at problem solving, too. Finding a solution for the most complex issues might be daunting for some, but I find it interesting.

What is the best bit of feedback you’ve had from a customer? 

Without blowing my own trumpet, I have had dozens of customers praise me on our Trustpilot page, but one review in particular made me feel extra proud. It was left by David, a retired army officer.

It read…

What is your favourite Heart Internet product?

Secure Socket Layers. They have become essential to ensuring that customers’ sites appear trustworthy and secure.

Waqar outside of work

How do you relax when you’re not in work? 

I go for a jog in the local park and find new recipes to create and try. I must also admit that I’m a secret grease monkey in my spare time. I have a specialty in diagnostics of VAG group vehicles and I have purchased and rebuilt several salvage cars by myself.

What’s a fun fact about you? 

I can eat four McDonald’s filet-o-fish burgers in 60 seconds.

What’s your idea of a perfect weekend? 

Beautiful sunshine, track day motor racing and a BBQ.

What achievement are you most proud of? 

I volunteer at a local food bank charity.

Need to contact Heart Internet’s support team?

You can find out all about how to contact Heart Internet on our support pages.