Support is for life, not just for Christmas… | Heart Internet Blog – Focusing on all aspects of the web

Heart Internet prides itself on its 24/7 customer support, where tickets will be answered no matter what time of day it is, no matter what day it is.

That includes Christmas Day. While you’re around the table, enjoying turkey and trimmings, listening to Mariah Carey for the hundredth time, our stalwart Customer Services team is in the office, ready to answer any questions you have, solve any problems that emerge, and spend their Christmas at work.

We talked to the team that will be working over Christmas, and found out how much fun it is to spend the holidays in the office.

What’s it like working support during the holidays?

Most of us enjoy the quiet and make good use of it, working together on projects and learning new things. Since the web is constantly changing, it really gives us a chance to catch up on the developments out there and pick up new skills.

A Christmas kitten on our cat calendar

Do you do anything special in the office?

We have a Secret Santa gift exchange, and there are Christmas snacks always available. The office also has Christmas-themed fun, like Christmas Jumper Day and advent calendars.

What sort of problems come up during Christmas?

The few requests we tend to see are often for people who are running their businesses as usual, especially online stores. Plus, there’s always a request or two for setting up services on new devices!

Not to mention someone inevitably putting on Christmas music and singing along.

A tub of Celebrations chocolates in the Heart Internet kitchen

We will be putting our holiday support coverage schedule on

And from all of us, we hope you have a merry Christmas and a happy New Year!


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