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Welcome to the Heart Internet Support Database

Heart Internet’s Support Database provides you with the information you need to solve many of your web hosting problems – from programming, to email, to files, and more.

Each category contains specific questions and answers to help you resolve any issues you have. Many of our questions are in multiple categories to help you find exactly what you need. We also have a dedicated search function just for the Support Database to help you find what you are looking for.

If you have a current problem with your hosting package, please contact Customer Services.

Most Popular Articles
How do I set up a mailbox using IMAP on my device or mail client?
Added on Fri, Mar 13, 2015
How do I get support from the Heart Internet Customer Services team?
Added on Tue, Mar 3, 2015
How do I add SPF records to my site?
Added on Tue, Mar 31, 2015
Domain Dispute Procedure
Added on Wed, Jun 8, 2022
How do I order an SSL Certificate?
Added on Tue, Dec 15, 2020
Featured Articles
Account Credit Frequently Asked Questions
Added on Mon, Aug 23, 2021
Domain Locking for .UK Domanis (.co.uk, .org.uk, .me.uk, .ltd.uk, .plc.uk, .net.uk, .sch.uk, .uk)
Added on Tue, Jul 13, 2021
‘Connection Is Not Private’ on your website
Added on Tue, Jun 15, 2021
How do I order an SSL Certificate?
Added on Tue, Dec 15, 2020
Why have my emails been rejected by another email provider?
Added on Thu, Feb 14, 2019
Top Rated Articles
Can I renew my domain name at any time?
Rating: 1437803.4/5 from 27 Votes.
Domain Redemption Explained
Rating: 1598556.3/5 from 12 Votes.
Domain Dispute Procedure
Rating: 1484279.8/5 from 13 Votes.
How can I test for HTTPS in a Rewrite Rule?
Rating: 2.5/5 from 17 Votes.
How do I add SPF records to my site?
Rating: 2/5 from 48 Votes.