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Accounts and Billing Sub-Categories
Billing (16)
Answers to questions you may have about billing from Heart Internet.
My Heart Internet Account (10)
Answers to questions you may have about your Heart Internet account.
Accounts and Billing Articles
Account Credit Frequently Asked Questions
Added on Mon, Aug 23, 2021
Answers to your questions regarding our account credit system. Read More
How do I get support from the Heart Internet Customer Services team?
Added on Tue, Mar 3, 2015
How to contact the Heart Internet Customer Services team and receive help with a problem. Read More
Are my invoices valid VAT invoices and can I get copies online?
Added on Mon, Mar 16, 2015
How to download your VAT-valid invoices from your Heart Internet Customer Area. Read More
Can I buy a domain name through cheque, BACS, PayPal, or another method rather than by card?
Added on Thu, Mar 5, 2015
What form of payment you can use to purchase a domain name. Read More
Can I downgrade my hosting package?
Added on Wed, Mar 25, 2015
How to move your website to a lower hosting package. Read More
How can I change my Heart Internet account password?
Added on Mon, Mar 16, 2015
How to change your Heart Internet account password. Read More
How do I access or change my Support PIN?
Added on Tue, Jun 26, 2018
How to access your Telephone Support Personal Identification Number (PIN), and also how to reset it. Read More
How do I become a Heart Internet affiliate?
Added on Tue, Apr 5, 2016
How to earn commissions by recommending Heart Internet products. Read More
How do I cancel my services?
Added on Tue, Mar 3, 2015
How to cancel your hosting package from Heart Internet. Read More
How do I change any account details for my Heart Internet account?
Added on Mon, Mar 16, 2015
How to change any of your existing contact details within the Heart Internet Customer Area. Read More
How do I change between credit card and direct debit or monthly and annual billing?
Added on Mon, Mar 16, 2015
How to cancel an add-on and change the payment methods for your services in the Heart Internet Customer Area. Read More
How do I make sure a domain is not renewed?
Added on Thu, Mar 5, 2015
How to cancel your domain name when it comes up for renewal. Read More
How do I remove my card details?
Added on Mon, Mar 16, 2015
How to remove your credit or debit card details from your Heart Internet account. Read More
How do I transfer my hosting package to a different Heart Internet account?
Added on Thu, Apr 9, 2015
How to transfer your website to another Heart Internet account. Read More
How do I unsubscribe from your newsletters or close my Heart Internet account?
Added on Mon, Mar 16, 2015
How to unsubscribe from our newsletters and close your Heart Internet account. Read More
If I run a VAT-registered business outside of the UK, can I get invoices without VAT?
Added on Mon, Mar 16, 2015
How to get non-VAT invoices from Heart Internet if you are VAT registered outside the UK. Read More
Is there a fee for domain transfers?
Added on Thu, Mar 5, 2015
How much a domain name transfer may cost. Read More
What does it cost to renew my domain at Heart Internet?
Added on Thu, Mar 5, 2015
The prices for renewing a domain name. Read More
When I use the Domain Robot, which extensions can I purchase and how do I pay for them?
Added on Mon, Apr 13, 2015
How to purchase Domain Credits for certain domain name extensions. Read More
Where can I see all the domains that are in my account?
Added on Tue, Mar 10, 2015
Where you can see your domain names, including the date added, renewal date, and status. Read More
Where do I download the Heart Internet Customer Area for my smartphone?
Added on Mon, Mar 16, 2015
How you can access the smartphone-friendly version of the Heart Internet Customer Area and other control panels. Read More
Why can’t I add a new contact under the Manage Contact & Billing page?
Added on Mon, Mar 16, 2015
Why you may not be able to add your new contact to your account. Read More
Why hasn’t my domain renewed automatically?
Added on Thu, Mar 5, 2015
Why your domain name may not have automatically renewed and the solutions you can find for the problem. Read More
Why is the Complete Purchase button greyed out when I try to check out?
Added on Mon, Mar 16, 2015
Why your purchase may not be able to be completed. Read More
 
 
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