Account recovery requests will be completed via form on the website found here. We will request specific documents proving ownership depending on the type of entity listed under the account and the circumstances of the request. Provided information... Read More
When you set up a Direct Debit agreement, you tell your bank or building society to let an organization take money from your account. The organization can collect however much you owe them. Usually, the Direct Debit payment is requested 15 days prior... Read More
The only way to add a new card to your account is to process a new purchase or renewal, it is no longer possible to add a card through your contacts and billing section. If you need to make a renewal you would need to first add the product to your... Read More
What happens in the event of an account holder’s death? This article will explain what actions you will need to take in the event of the death of an account holder. Personal Account In the event of an account holder passing away, we will... Read More