Accounts and Billing
Answers to questions you may have about your Heart Internet account and billing processes.
Topics
Articles 28
- Account Credit Frequently Asked Questions
- Account Recovery
- Are my invoices valid VAT invoices and can I get copies online?
- Can I buy a domain name through cheque, BACS, PayPal, or another method rather than by card?
- Can I downgrade my hosting package?
- Direct Debit Setup
- How can I change my Heart Internet account password?
- How do I access or change my Support PIN?
- How do I add a new bank card to my account?
- How do I cancel my services?
- How do I change any account details for my Heart Internet account?
- How do I change between credit card and direct debit or monthly and annual billing?
- How do I get support from the Heart Internet Customer Services team?
- How do I make sure a domain is not renewed?
- How do I remove my card details?
- How do I setup 2FA on my Heart Internet account?
- How do I transfer my hosting package to a different Heart Internet account?
- How do I unsubscribe from your newsletters or close my Heart Internet account?
- If I run a VAT-registered business outside of the UK, can I get invoices without VAT?
- Is there a fee for domain transfers?
- Notice to Falcoda Customers
- What does it cost to renew my domain at Heart Internet?
- What happens in the event of an account holder’s death?
- When I use the Domain Robot, which extensions can I purchase and how do I pay for them?
- Where can I see all the domains that are in my account?
- Why can’t I add a new contact under the Manage Contact & Billing page?
- Why hasn’t my domain renewed automatically?
- Why is the Place Your Order button greyed out when I try to check out?