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Domain Names (12)
Answers to questions you may have about reselling domain names to your customers.
HostPay (39)
Answers to questions you may have about using HostPay to sell hosting and domains to your customers.
Other (5)
Answers to questions you may have about selling hosting and domain names to your customers.
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Answers to questions you may have about using your Reseller Pro account effectively.
Reseller Hosting Articles
‘Connection Is Not Private’ on your website
Added on Tue, Jun 15, 2021
Some Apple users have been seeing error messages when accessing websites whose SSL certificates were issued between 21st April and 27th April 2021, see how to fix it here. Read More
How do I order an SSL Certificate?
Added on Tue, Dec 15, 2020
As of the 1st December 2021 we will only issue a certificate to the exact common name you have specified when using HTML verification. For example, if you enter domain.com as the common name, we will only issue a certificate for domain.com. We will... Read More
Retiring EOL PHP Versions Frequently Asked Questions
Added on Fri, Apr 8, 2022
You will need to update your PHP version to either '5.6' or '7.3' or above. Read More
Are there any guides on being a hosting reseller?
Added on Fri, Jul 17, 2015
How you can download the Reseller Pro Book, a guide to using a Reseller Pro account. Read More
Are there generic nameservers and an IPSTAG that I can use for my customers?
Added on Tue, Mar 10, 2015
How you can use the generic IPSTAG and nameservers that we provide for our customers and resellers. Read More
Can I change the language in the eXtend Control Panel for my customers in other countries?
Added on Fri, Mar 13, 2015
How to change some aspects of the eXtend Control Panel to appear in a different language. Read More
Can I check out in HostPay with a total of £0 in my shopping basket?
Added on Fri, Mar 13, 2015
Why you cannot complete a transaction in HostPay with a zero-value amount. Read More
Can I give away free domains with hosting in HostPay?
Added on Fri, Mar 13, 2015
How to offer a free domain name with your HostPay packages. Read More
Can I go back to having no branding on the eXtend Control Panel after branding it?
Added on Mon, Mar 16, 2015
How to strip out the branding you have put in place on the eXtend Control Panel. Read More
Can I have multiple HostPay installations?
Added on Fri, Mar 13, 2015
Why you cannot have more than one HostPay installation at a time. Read More
Can I override the icons or background images shown in my eXtend Control Panel?
Added on Fri, Mar 13, 2015
How to change the CSS in your customer's eXtend Control Panel. Read More
Can I point multiple domain names to a single hosting package?
Added on Tue, Mar 10, 2015
How to map multiple domain names to a single hosting account. Read More
Can I remove or delete HostPay and install it elsewhere?
Added on Fri, Mar 13, 2015
How to remove HostPay from one site and install it on another. Read More
Can I test HostPay without it impacting my existing site?
Added on Fri, Mar 13, 2015
How to install and set up a test environment for HostPay. Read More
Can I use WHMCS with my reseller account?
Added on Mon, Mar 16, 2015
How to use WHMCS as your web hosting sales solution. Read More
Can my customers come to Heart Internet if they have any support issues?
Added on Mon, Mar 16, 2015
The support you can provide your customers. Read More
Can you add support for something I would like to offer my clients but that you do not yet support?
Added on Mon, Mar 16, 2015
How to request features or leave feedback. Read More
Do I have to use the Domain Robot with HostPay?
Added on Fri, Mar 13, 2015
How to use the Domain Robot with HostPay if so desired. Read More
How can I access my customers’ details in HostPay?
Added on Fri, Mar 13, 2015
How to view your customers' details in HostPay. Read More
How can I email all my customers?
Added on Fri, Mar 13, 2015
How to send emails to your customers within HostPay. Read More
How can I get my website or database back after I’ve accidentally deleted it?
Added on Mon, Mar 2, 2015
What we offer if you delete your website or database. Read More
How can I resend the Welcome email to my customers?
Added on Mon, Mar 16, 2015
How to re-send the Welcome Email to your customers. Read More
How can I use the HostPay Ticketing System?
Added on Mon, Mar 16, 2015
How to use HostPay's built-in Customer Support Ticket System. Read More
How can my customers access eXtend without going through Heart Internet?
Added on Mon, Mar 16, 2015
How your customers can access the eXtend Control Panel. Read More
How can my customers use the Domain Control Panel?
Added on Fri, Apr 17, 2015
How to set up the Domain Control Panel for your customers to use. Read More
How do I add the domain search form to other pages in HostPay?
Added on Mon, Mar 16, 2015
How to add the domain name search form to other pages in HostPay. Read More
How do I add WebMail, the eXtend Control Panel, or the Domain Control Panel to my customers’ hosting accounts?
Added on Mon, Mar 16, 2015
How to set up subdomains and domains for hosting your customers' WebMail, eXtend Control Panel, and Domain Control Panel. Read More
How do I assign existing products to my HostPay customers?
Added on Fri, Mar 13, 2015
How to assign existing products to your HostPay customers. Read More
How do I associate a domain with a hosting package?
Added on Fri, Mar 13, 2015
How to create a hosting account by attaching a hosting package to a domain name in your Reseller account. Read More
How do I automatically send invoices to multiple email addresses?
Added on Mon, Mar 16, 2015
How to send invoices to multiple email accounts when an item is purchased. Read More
How do I become a domain reseller?
Added on Thu, Mar 5, 2015
How to become a domain name reseller. Read More
How do I cancel my services?
Added on Tue, Mar 3, 2015
How to cancel your hosting package from Heart Internet. Read More
How do I change or create a default holding page for new domains?
Added on Thu, Mar 5, 2015
How to create a default domain holding page you can use when reselling domain names. Read More
How do I complete payments made by cheque or invoice?
Added on Mon, Mar 16, 2015
How to process HostPay orders paid for by cheque or invoice. Read More
How do I customise my HostPay site and the Control Panel for my customers?
Added on Fri, Mar 13, 2015
How to choose and edit the template for your HostPay site. Read More
How do I delete my customers’ data?
Added on Fri, May 4, 2018
How to delete your customers' data from your Reseller Pro account. Read More
How do I disable FTP uploading to a customer’s site?
Added on Fri, Mar 13, 2015
How to disable FTP uploading to a site through SSH. Read More
How do I edit the emails sent to my HostPay customers?
Added on Fri, Mar 13, 2015
How to customise and set up specific emails to send to your HostPay customers. Read More
How do I export my customers’ data?
Added on Fri, May 4, 2018
How to export your customers' data from your Reseller account. Read More
How do I get feedback back from my customers in HostPay?
Added on Mon, Mar 16, 2015
How to set up and use the Feedback page provided with HostPay. Read More
How do I get HostPay to use my logo?
Added on Fri, Mar 13, 2015
How to set up your logo to fit perfectly within the HostPay place for a logo. Read More
How do I get the hosting activation email that is also sent to my customers?
Added on Mon, Mar 16, 2015
How to set up the Welcome Email for your customers and how to get a copy for yourself. Read More
How do I import my existing customers into HostPay?
Added on Fri, Mar 13, 2015
How to use an existing customer database to create your new HostPay customer database. Read More
How do I install AWStats on my HostPay site?
Added on Mon, Mar 16, 2015
How to set up your .htaccess file so that AWStats works with your HostPay installation. Read More
How do I resell add-ons through HostPay?
Added on Fri, Mar 13, 2015
How to add and sell add-on web hosting features in HostPay. Read More
How do I sell domain products through HostPay?
Added on Fri, Mar 13, 2015
How to sell domain names through HostPay. Read More
How do I sell hosting products in HostPay?
Added on Fri, Mar 13, 2015
How to set up and sell web hosting packages in HostPay. Read More
How do I sell servers through HostPay?
Added on Mon, Mar 16, 2015
How to add and sell servers through HostPay. Read More
How do I set up a payment gateway in HostPay?
Added on Fri, Mar 13, 2015
How to set up a payment gateway in HostPay. Read More
How do I unlock FTP access for all my customers’ sites?
Added on Fri, Mar 13, 2015
How to access your customers' FTP accounts from your Reseller account. Read More
How do I use PayPal Pro with HostPay?
Added on Mon, Mar 16, 2015
How to use PayPal Pro as a payment gateway in HostPay. Read More
How do I use the Customer Control Panel in HostPay?
Added on Fri, Mar 13, 2015
How to configure the HostPay Customer Control Panel to match your needs. Read More
How does HostPay work with CentralNIC domains such as .uk.com and .uk.net?
Added on Fri, Mar 13, 2015
How to use HostPay and sell CentralNIC domain names such as uk.com and gb.net. Read More
If I use the Domain Robot to register a domain, will it also give access to the Domain Control Panel?
Added on Thu, Mar 5, 2015
How to access your Domain Control Panel after purchasing a domain name with the Domain Robot. Read More
Log4j Flaw - Frequently Asked Questions
Added on Wed, Dec 15, 2021
Questions and answers regarding the Log4j vulnerability. Read More
What can I see in Reports and Statistics in HostPay?
Added on Fri, Mar 13, 2015
How to access HostPay's Reports and Statistics and the reports available. Read More
What do I do when my customer cancels their products or services in HostPay?
Added on Mon, Mar 16, 2015
How to remove your customer's products after they cancel their products. Read More
What nameservers or IPSTAG will the new domain names registered through the Domain Robot default to?
Added on Thu, Mar 5, 2015
The nameservers all domain names purchased through the Domain Robot will default to. Read More
What version of PHP do you run and can I change to a different version?
Added on Mon, Mar 16, 2015
How to find out the version of PHP you are using on your site and how to switch to a different version. Read More
Where can I change the options that appear when a customer signs up to my HostPay site?
Added on Fri, Mar 13, 2015
How to change the options that appear when a customer creates a new account. Read More
Where can I find the Reseller API and my API key?
Added on Mon, Mar 16, 2015
Where you can find the Reseller API and get your API key. Read More
Where do I download the Heart Internet Customer Area for my smartphone?
Added on Mon, Mar 16, 2015
How you can access the smartphone-friendly version of the Heart Internet Customer Area and other control panels. Read More
Where do I install HostPay from?
Added on Fri, Mar 13, 2015
How to install HostPay for your Reseller Pro account. Read More
Which automatic monthly renewal billing systems does HostPay support?
Added on Fri, Mar 13, 2015
How to use automatic monthly renewal payment systems in HostPay. Read More
Which servers are my hosting packages hosted on?
Added on Mon, Mar 16, 2015
How to see which servers your web hosting packages are on. Read More
Why are some features missing from the eXtend Control Panel for some accounts?
Added on Fri, Mar 13, 2015
How to add or remove features from your customers' eXtend Control Panel. Read More
Why can’t I find the right domain in ’Assign Products to Logins’ in HostPay?
Added on Mon, Mar 16, 2015
Why you cannot assign certain domains to certain hosting packages. Read More
Why can’t I install HostPay at the domain I want to?
Added on Fri, Mar 13, 2015
What you can check to make sure your HostPay installation can install on your domain name. Read More
Why does my eXtend Control Panel look different in Internet Explorer or other browsers when I change the CSS?
Added on Mon, Mar 16, 2015
Why your eXtend Control Panel may look different in different browsers. Read More
Why is a blank white page showing on hosting accounts instead of my customised holding page?
Added on Mon, Mar 16, 2015
Why you see a blank white page instead of your customised holding page when you load your new site. Read More
Why is HostPay emailing me to tell me that products have expired when I’ve already renewed them?
Added on Mon, Mar 16, 2015
What to do when HostPay is stating that products have expired even after you have renewed them. Read More
Why is HostPay not saving my customers’ updated contact information?
Added on Mon, Mar 16, 2015
How to fix the situation of customers' information not being updated. Read More
 
 
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