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Databases (60)
Answers to questions about using databases on your site, including MS-SQL, MySQL, and phpMyAdmin.
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Answers to questions you may have about the eXtend Control Panel.
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Answers to questions you may have about File Transfer Protocol (FTP).
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Definitions and explanations for terms that you may have questions about.
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Answers to questions you may have about programming languages on your site, including Perl, PHP, Python, and Ruby.
Site Management (39)
Answers to questions you may have about managing your website.
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Answers to questions you might have about software that you can run on your site, including WordPress, Joomla, and other CGI scripts.
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Answers to questions you may have about features and extras available with your hosting package.
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Answers to problems you may be facing with your website.
 
Web Hosting Articles
How do I order an SSL Certificate?
Added on Tue, Dec 15, 2020
As of the 1st December 2021 we will only issue a certificate to the exact common name you have specified when using HTML verification. For example, if you enter domain.com as the common name, we will only issue a certificate for domain.com. We will... Read More
If I’ve bought my domain from another registrar, how can I host my website with you?
Added on Tue, Mar 10, 2015
How to set up a web hosting package on Heart Internet without transferring your domain name over. Read More
Retiring EOL PHP Versions Frequently Asked Questions
Added on Fri, Apr 8, 2022
You will need to update your PHP version to either '5.6' or '7.3' or above. Read More
What does this website status code mean?
Added on Wed, Apr 1, 2015
What each website code means and what problem it might be explaining. Read More
Why can’t I connect to my site using FTP?
Added on Fri, Mar 13, 2015
Common reasons why you may be unable to connect through FTP and how to fix those problems. Read More
Can each one of my hosting accounts be on a separate IP address?
Added on Tue, Mar 17, 2015
Why it makes sense for your hosting accounts to be on the same IP address. Read More
Can I connect to a MS-SQL database from my Linux hosting account?
Added on Thu, Feb 26, 2015
What you need to connect to an MS-SQL database from your Linux hosting account or server. Read More
Can I downgrade my hosting package?
Added on Wed, Mar 25, 2015
How to move your website to a lower hosting package. Read More
Can I host multiple web sites on my hosting account?
Added on Tue, Mar 17, 2015
How many web sites you can host per hosting package. Read More
Can I point multiple domain names to a single hosting package?
Added on Tue, Mar 10, 2015
How to map multiple domain names to a single hosting account. Read More
Can I put PHP code in .html or .htm files?
Added on Mon, Mar 16, 2015
How to set up your .htaccess file to run PHP scripts in .html or .htm files. Read More
Can I run a game server on my hosting account?
Added on Tue, Mar 17, 2015
Why you cannot host a game server on your shared hosting package. Read More
Can I run an Internet Radio Station on my hosting account?
Added on Tue, Mar 17, 2015
Why you cannot run an Internet Radio Station or other RTSP streaming on one of our shared hosting packages. Read More
Can I run an IRC Bot or other IRC related scripts on my hosting account?
Added on Tue, Mar 17, 2015
Why you cannot host IRC scripts or bots on our shared hosting packages. Read More
Can I use a caching system such as Memcached or APC?
Added on Mon, Mar 16, 2015
Information on using caching software on our shared hosting servers. Read More
Can I use File eXchange Protocol (FXP) for site-to-site transfers?
Added on Fri, Mar 13, 2015
What FXP is and whether or not you can use it. Read More
Can I use HSBC’s payment gateway?
Added on Tue, Mar 17, 2015
How you can use the HSBC payment gateway libraries on your site. Read More
Can I use Perl on Windows?
Added on Mon, Mar 16, 2015
How to use Perl on a Windows hosting account or server. Read More
Can I use Teamspeak on my hosting account?
Added on Tue, Mar 17, 2015
Why we do not allow Teamspeak and other voIP systems on our shared hosting packages. Read More
Do CGI or Perl scripts have to be in a specific directory?
Added on Mon, Mar 16, 2015
Where you can place your CGI or Perl scripts. Read More
Do I have to transfer my domain to Heart Internet in order to use my hosting account?
Added on Wed, Apr 8, 2015
How to keep your domain name at a different registrar while using Heart Internet for a hosting package. Read More
Do you support ASP.NET?
Added on Mon, Mar 16, 2015
The frameworks available to run ASP.NET applications on our Windows hosting packages. Read More
Do you support blogs (weblogs) on your packages?
Added on Tue, Mar 17, 2015
How to select the right package to host your blog on our servers. Read More
Do you support ImageMagick?
Added on Mon, Mar 16, 2015
How to call Image::Magick on our servers. Read More
Do you support Server Side Includes (SSI)?
Added on Tue, Mar 17, 2015
What Server Side Includes are and how to implement them on your website. Read More
Do you support streaming audio on your servers?
Added on Tue, Mar 17, 2015
How to use streaming audio on your site. Read More
Do your servers support Flash?
Added on Tue, Mar 17, 2015
How to use Adobe Flash on our servers. Read More
How can I block someone from visiting my site?
Added on Tue, Mar 17, 2015
How to block people from visiting your website. Read More
How can I change the file name extension of my index page?
Added on Tue, Mar 17, 2015
How to ensure your site accesses the correct index file on your site. Read More
How can I change the php.ini settings in my Windows hosting account?
Added on Thu, Mar 5, 2015
How to change php.ini files within your Windows hosting account. Read More
How can I connect to a MySQL database through .NET?
Added on Mon, Mar 2, 2015
How to connect to MySQL on your Windows hosting account through .NET. Read More
How can I force a particular character encoding (charset) across my site?
Added on Tue, Mar 17, 2015
How to set a different character set for your website. Read More
How can I get a breakdown of the countries in my Webalizer statistics?
Added on Wed, Apr 8, 2015
How to add in a breakdown of countries in your Webalizer statistics. Read More
How can I get my website or database back after I’ve accidentally deleted it?
Added on Mon, Mar 2, 2015
What we offer if you delete your website or database. Read More
How can I make sure this custom filetype is recognised?
Added on Tue, Mar 17, 2015
How to ensure that custom file types are read correctly by the server. Read More
How can I test my website when my domain name isn’t pointing to it yet and it won’t work properly on a temporary URL?
Added on Tue, Mar 3, 2015
How to test your website without using the temporary URL. Read More
How do I access the raw access or error logs?
Added on Mon, Mar 16, 2015
How to access the server access logs to download and use through your eXtend Control Panel. Read More
How do I access the shared secure server available for my account?
Added on Mon, Mar 16, 2015
How to use the Shared Secure Server available with our hosting packages. Read More
How do I add a Site Seal image verifier to my site after I’ve bought the SSL secure certificate?
Added on Mon, Mar 16, 2015
How to get your Site Seal for your secure site. Read More
How do I cancel my services?
Added on Tue, Mar 3, 2015
How to cancel your hosting package from Heart Internet. Read More
How do I change the nameservers for my domain?
Added on Tue, Mar 10, 2015
How to change your nameservers for your domain name. Read More
How do I connect to my site through the Mac OS Finder?
Added on Fri, Mar 13, 2015
How to connect to your hosting account through the Mac OS X Finder via FTP. Read More
How do I connect to my site using Dreamweaver?
Added on Fri, Mar 13, 2015
How to connect your copy of Adobe Dreamweaver with your website through FTP. Read More
How do I create a subdomain on my site?
Added on Tue, Mar 10, 2015
How to create and point a subdomain. Read More
How do I enable directory indexing?
Added on Tue, Mar 17, 2015
How to turn your directories into file indices. Read More
How do I find out if my website has been hacked?
Added on Thu, Apr 9, 2015
How to determine if your site has been hacked and steps you can take to fix the problem. Read More
How do I get SSH access for my shared hosting account?
Added on Mon, Mar 16, 2015
How to request SSH access to your shared hosting account. Read More
How do I host multiple websites on my Business Pro package?
Added on Tue, Mar 10, 2015
How to add additional websites to your Heart Internet Business Pro package. Read More
How do I increase the memory allocation for my PHP script?
Added on Mon, Mar 16, 2015
How to change the memory limit for your PHP script, and what to do if you still have an error. Read More
How do I redirect my site?
Added on Tue, Mar 17, 2015
How to set it up so that your visitors go to a different page or site when they enter in a certain URL. Read More
How do I run scheduled tasks (cron jobs) in my account?
Added on Fri, Mar 13, 2015
How to run scheduled tasks, also known as cron jobs, within your eXtend Control Panel. Read More
How do I set up error pages such as ’404: File Not Found’ and ’500: Server Error’ on my site?
Added on Tue, Mar 17, 2015
How to create your 404 and 500 error pages for your site. Read More
How do I stop people from accessing the PHP include file that has the username and password for my database?
Added on Mon, Mar 16, 2015
How to protect certain PHP includes from being publicly accessed. Read More
How do I transfer my domain name and web hosting as painlessly as possible?
Added on Thu, Mar 5, 2015
How to move your hosting and your domain name to Heart Internet. Read More
How do I transfer my hosting package to a different Heart Internet account?
Added on Thu, Apr 9, 2015
How to transfer your website to another Heart Internet account. Read More
How do I uninstall the software I’ve installed using a one-click installer?
Added on Mon, Mar 16, 2015
How to remove an application you have installed with our one-click installers. Read More
How do I upload a CGI script into my hosting account?
Added on Mon, Mar 16, 2015
How to upload and install a CGI script onto your hosting account. Read More
How do I use and create mailing lists?
Added on Tue, Mar 31, 2015
How to create a mailing list and use it to get in touch with your subscribers. Read More
How long are access logs and statistics stored for?
Added on Tue, Mar 17, 2015
How long your system will keep the access and error logs for your site. Read More
I’ve set up Web Forwarding for a domain but it doesn’t seem to work?
Added on Tue, Mar 10, 2015
Why you might not be seeing your domain name forwarding to the site it should be. Read More
Is mod_rewrite installed?
Added on Tue, Mar 3, 2015
What mod_rewrite is and if it is installed on our Linux servers. Read More
Is there an easy way to change the permissions of my scripts?
Added on Tue, Mar 17, 2015
How to make certain that your file permissions are correct for what you need to run. Read More
Log4j Flaw - Frequently Asked Questions
Added on Wed, Dec 15, 2021
Questions and answers regarding the Log4j vulnerability. Read More
Moving a website from the eXtend Control Panel to cPanel Web Hosting
Added on Thu, Mar 18, 2021
If you have purchased a cPanel Web Hosting account and you wish to move your website from a resold shared hosting account, or a hosting account using our eXtend Control Panel, then you can follow the steps outlined in this guide. There is no facility... Read More
Using files from a restore folder.
Added on Thu, Sep 29, 2022
If a backup has been restored to your hosting/webspace but not overwritten existing files it will normally have been restored to a "restored" folder or similar next to "public_html".To replace the existing files with the restored ones you will need... Read More
What are cookies?
Added on Fri, Mar 13, 2015
What a cookie is and how it works with websites. Read More
What are our nameservers?
Added on Tue, Mar 10, 2015
What are nameservers are, including if you're a reseller, as well as the IP addresses for them. Read More
What are valid connection strings on the Windows platform?
Added on Thu, Feb 26, 2015
The connection strings for connecting to a MySQL, Access, or MS-SQL database from a Windows platform. Read More
What do I do when my site is infected with malware?
Added on Tue, Mar 17, 2015
How to see if your site has had malware installed on it and how to fix the situation. Read More
What do the web server log files look like?
Added on Tue, Mar 17, 2015
How the access and error logs look and how to use the information provided. Read More
What happens if I exceed my bandwidth?
Added on Tue, Mar 17, 2015
How you will be notified if your website is using a large amount of bandwidth, and what you can do. Read More
What is Linux?
Added on Tue, Mar 3, 2015
Explanation of what the Linux operating system is, and why it is used for servers. Read More
What is PING?
Added on Fri, Mar 13, 2015
What PING is and used for within web hosting and networking. Read More
What is SSH File Transfer Protocol (SFTP)
Added on Tue, Aug 13, 2019
A brief introduction into SFTP. Read More
What is the list of default documents for an index page, in order of priority?
Added on Tue, Mar 3, 2015
The priority list for default documents in both Windows and Linux servers. Read More
What is the server path?
Added on Mon, Mar 16, 2015
What the server path to your site is. Read More
What is XML?
Added on Wed, Apr 1, 2015
What XML is and how it can be used. Read More
What Perl, PHP, or Pear modules are installed on the server?
Added on Mon, Mar 16, 2015
Where you can find all the Perl, PHP, or Pear modules available on your account. Read More
What version of PHP do you run and can I change to a different version?
Added on Mon, Mar 16, 2015
How to find out the version of PHP you are using on your site and how to switch to a different version. Read More
Where do I put a file onto my webspace so that it can’t be downloaded?
Added on Tue, Mar 17, 2015
How to protect a file from being publicly accessed. Read More
Where is the dictionary directory?
Added on Mon, Mar 16, 2015
How to call the dictionary file in your script. Read More
Why am I getting ’500 Internal Server Error’ messages?
Added on Tue, Mar 17, 2015
Why you may be getting a 500 Internal Server Error on your site. Read More
Why am I getting a ’call to undefined function: mysql_connect()’ error in my PHP script?
Added on Mon, Mar 2, 2015
Why you have a call to undefined function error in your PHP script and how to resolve it. Read More
Why am I getting a 550 error when I try to create a folder in File Manager?
Added on Fri, Mar 13, 2015
What to do if you get a 550 error when attempting to create something in the File Manager. Read More
Why am I getting an "HTTP Error 403 - Forbidden" message when I view my website?
Added on Tue, Mar 17, 2015
The reasons you may have Error 403 on your website. Read More
Why am I getting an error when my script tries to write to a file?
Added on Mon, Mar 16, 2015
Why you may be getting an error in your script after uploading it. Read More
Why am I having problems uploading in File Manager?
Added on Fri, Mar 13, 2015
Some of the problems you might face when uploading into File Manager, and how to solve them. Read More
Why am I seeing Heart Internet’s information when I pull up my website’s search engine results?
Added on Tue, Mar 17, 2015
Why your search engine results might show incorrect information and how to fix this situation. Read More
Why am I still seeing my old pages after I’ve made changes to my site?
Added on Wed, Apr 8, 2015
Why you might be seeing a cached version of your site and how to fix this situation. Read More
Why am I still seeing the standard index page after I’ve put up my site?
Added on Tue, Mar 17, 2015
Why you may be seeing the default index page rather than your own, and how to fix this situation. Read More
Why are my AWStats or Webalizer pages not updating as they should be?
Added on Wed, Apr 8, 2015
How to ensure that your Webalizer or AWStats data is up to date. Read More
Why are my emails being rejected?
Added on Mon, Jun 17, 2019
Why are emails rejected with a bounceback containing code? Commonly referred to as the "Hi there" bounceback. Read More
Why are my Perl scripts failing with ’Error 500: Internal Server Error’?
Added on Mon, Mar 16, 2015
Possible solutions to getting an Error 500: Internal Server Error on your Perl script. Read More
Why are people receiving email from my site with ’on behalf of’ in the sender’s name?
Added on Fri, Mar 13, 2015
Why your recipients are receiving email that states the emails are coming from someone else. Read More
Why are there no FrontPage server extensions installed on my site?
Added on Tue, Mar 17, 2015
Why we do not support FrontPage Server Extensions and how to use FrontPage to design your site. Read More
Why aren’t my images loading on my website?
Added on Tue, Mar 17, 2015
Why images may not be showing on your website, and solutions to resolve the situation. Read More
Why aren’t the links on my site working?
Added on Tue, Mar 17, 2015
Why the links on your web site may not be working, and how to fix the situation. Read More
Why can’t I run scripts uploaded by my additional FTP accounts?
Added on Fri, Mar 13, 2015
Why our servers may not allow scripts uploaded by additional FTP accounts to run. Read More
Why can’t I see all the files I’ve uploaded into my File Manager?
Added on Fri, Mar 13, 2015
Why you may not be able to see all the files within the File Manager. Read More
Why can’t I see my site after uploading it to my hosting account?
Added on Tue, Mar 17, 2015
Reasons why you may not be able to see your website after you upload it to your hosting account. Read More
Why can’t I use my BitTorrent Tracker?
Added on Tue, Mar 3, 2015
Why you cannot use your BitTorrent tracker on your site or server. Read More
Why can’t my script make a connection to my own website?
Added on Thu, Apr 9, 2015
What to do if your script is attempting to create a loopback connection to your site. Read More
Why did my scheduled task (cron job) not run?
Added on Tue, Mar 17, 2015
Reasons why your scheduled task may not have run and ways to solve the problem. Read More
Why do I get ’Error 530: Maximum Number of Users’ when connecting to my site through FTP?
Added on Fri, Mar 13, 2015
What the Error 530 is and why it might be occurring in your FTP client. Read More
Why do I see only setup_script.cgi after using one of your one-click installers?
Added on Mon, Mar 16, 2015
What to do when you have only a setup_script.cgi rather than the software installing. Read More
Why do some of my files appear with a red background in File Manager?
Added on Fri, Mar 13, 2015
Why files in the File Manager may have a red background on them. Read More
Why does ’JustAnInstaller’ keep showing up in my access logs?
Added on Fri, Mar 13, 2015
Why the JustAnInstaller user-agent appears in your website's access logs, and what it means. Read More
Why does my File Manager tell me that the session has expired?
Added on Fri, Mar 13, 2015
Why your File Manager is telling you that the session has expired. Read More
Why does my site fail the PCI DSS scan?
Added on Tue, Mar 17, 2015
Why your application for PCI DSS compliance may fail if you have shared web hosting. Read More
Why have my username and password stopped working after I set up SSH on my account?
Added on Mon, Mar 16, 2015
Why your login details may not work when you attempt to log in using SSH. Read More
Why is my complied CGI program not running?
Added on Mon, Mar 16, 2015
Why your compiled CGI program may not run in your Linux hosting account. Read More
Why is my script failing with ’exec format error’?
Added on Mon, Mar 16, 2015
What to do when your script fails with an exec format error. Read More
Why is my secure site not showing the padlock in the browser?
Added on Mon, Mar 16, 2015
Why your secure site might not be showing the Padlock icon and how to fix this situation. Read More
Why is my SSL certificate not valid in older versions of Internet Explorer?
Added on Wed, Apr 1, 2015
Why your SSL certificate may be coming up as invalid in older versions of Internet Explorer. Read More
Why is the administrative area of my site asking me if I am human?
Added on Mon, Mar 16, 2015
Why we have installed CAPTCHA requirements on some applications. Read More
Why isn’t there a one-click installer for Magento e-commerce software?
Added on Mon, Mar 16, 2015
Why you cannot install Magento from your eXtend Control Panel on your shared hosting account. Read More
 
 
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