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Business Email (2)
Email Accounts (36)
Answers to questions you may have about setting up and working with your email account.
Exchange Hosting (10)
Answers to questions you may have about Microsoft Exchange hosted email accounts.
POP3/IMAP (18)
Answers to questions you may have about POP3 and IMAP email accounts, our standard email services.
Spam and Junk Email (11)
Answers to questions you may have about how to stop spam and junk email from coming into your account.
Webmail (13)
Answers to questions you may have about using our WebMail for your email account.
Email Hosting Articles
How do I get support from the Heart Internet Customer Services team?
Added on Tue, Mar 3, 2015
How to contact the Heart Internet Customer Services team and receive help with a problem. Read More
How do I set up a mailbox using IMAP on my device or mail client?
Added on Fri, Mar 13, 2015
How to set up your email on your device using an IMAP connection. Read More
How do I set up a mailbox using POP3 on my device or mail client?
Added on Fri, Mar 13, 2015
How to set up your email on any mail client or device that accepts POP3 connections. Read More
Where can I find my email server, user name, and password?
Added on Fri, Mar 13, 2015
How to find out your login details for your mailbox. Read More
Why can’t I send emails?
Added on Fri, Mar 13, 2015
Some of the reasons why you may not be able to send emails. Read More
Why have my emails been rejected by another email provider?
Added on Thu, Feb 14, 2019
Why your emails may be blocked from sending to other email providers, and how to fix this problem. Read More
Can I access WebMail without going through the eXtend Control Panel?
Added on Fri, Mar 13, 2015
You can access webmail through: www.outitgoes.com Log in using the email address and password you were given when you set up the account. If you are a Reseller, you can also configure webmail to be accessible to your customers via a subdomain on... Read More
Can I connect to my mailbox with a secure connection?
Added on Fri, Mar 13, 2015
How to connect to your mailbox through a secure connection. Read More
Can I set up push email on my mobile device with Heart Internet?
Added on Fri, Mar 13, 2015
How push email works and how you can use it at Heart Internet. Read More
Can I use my own Microsoft Exchange server with my domain hosted by you?
Added on Fri, Mar 13, 2015
How to set up your domain name to use your Exchange server for emails. Read More
Can I use my own SMTP server?
Added on Fri, Mar 13, 2015
Why you may need to use a different SMTP server and how to implement it. Read More
Changes to SMTP Ports
Added on Tue, Sep 24, 2019
How to correct your mail ports on various common mail clients. Read More
Does your Business Exchange Email Hosting support shared Exchange folders?
Added on Fri, Mar 13, 2015
Shared folders in our Business Exchange Email Hosting package. Read More
Getting started with your Business Email account
Added on Wed, Jul 31, 2019
Getting started with your Business Email account. Read More
How can I change my mailbox password?
Added on Fri, Mar 13, 2015
How to change your mailbox password. Read More
How can I protect my email accounts from viruses?
Added on Fri, Mar 13, 2015
How you can protect your email mailbox from viruses. Read More
How can I stop spam coming into my inbox?
Added on Fri, Mar 13, 2015
How to reduce the amount of spam that arrives into your mailbox. Read More
How do I add SPF records to my site?
Added on Tue, Mar 31, 2015
How to create an SPF record and then add it to your DNS settings. Read More
How do I add WebMail, the eXtend Control Panel, or the Domain Control Panel to my customers’ hosting accounts?
Added on Mon, Mar 16, 2015
How to set up subdomains and domains for hosting your customers' WebMail, eXtend Control Panel, and Domain Control Panel. Read More
How do I change my WebMail settings?
Added on Tue, Mar 31, 2015
The settings you can alter within your WebMail account. Read More
How do I change the display name for my Exchange mailbox?
Added on Fri, Mar 13, 2015
How to change your display name in your Exchange mailbox. Read More
How do I compose and send email in WebMail?
Added on Tue, Mar 31, 2015
How to compose and send emails within WebMail. Read More
How do I configure my webmail?
Added on Tue, Aug 13, 2019
Setting up your Business Email Webmail interface. Read More
How do I create a mailbox on my Windows server?
Added on Thu, Mar 5, 2015
How to set up a mailbox on your Windows server using MailEnable. Read More
How do I create a new email account for my domain name?
Added on Tue, Mar 31, 2015
How to create a Standard mailbox for your website. Read More
How do I create HTML emails?
Added on Tue, Mar 31, 2015
How to create HTML emails and use them. Read More
How do I recover deleted mail from my Exchange mailbox?
Added on Fri, Mar 13, 2015
How to recover deleted emails from your Exchange mailbox. Read More
How do I set up a mailbox in Mozilla Thunderbird?
Added on Wed, Apr 6, 2016
How to set up a mailbox in Mozilla Thunderbird. Read More
How do I set up a mailbox on my server using Plesk?
Added on Tue, Mar 3, 2015
How to set up a new mailbox in a subscription on your Plesk server. Read More
How do I set up email forwarding?
Added on Fri, Mar 13, 2015
How to set up email forwarding, both for individual email addresses and catch-all email addresses. Read More
How do I set up my email client for Exchange 2016?
Added on Wed, Oct 3, 2018
How to configure your mail client for Exchange 2016. Read More
How do I use and create mailing lists?
Added on Tue, Mar 31, 2015
How to create a mailing list and use it to get in touch with your subscribers. Read More
How do I use Contacts in my WebMail?
Added on Tue, Mar 31, 2015
How to use the Contacts feature in your WebMail, including adding contacts, adding groups, and emailing contacts. Read More
How do I use the Calendar feature in my WebMail?
Added on Fri, Mar 13, 2015
How to use the Calendar feature in WebMail, including adding events, creating multiple calendars, and synchronising it with your device. Read More
SSL warning on Apple devices when connecting to mail server.
Added on Wed, Mar 20, 2019
How to handle SSL warning on Apple devices. Read More
What are the limits for my email account?
Added on Fri, Mar 13, 2015
The limits for sending out emails, receiving and sending attachments, and mailbox sizes. Read More
What does the MX record do?
Added on Tue, Mar 10, 2015
What an MX record is and how to change it. Read More
What is an autoresponder?
Added on Fri, Mar 13, 2015
What an autoresponder is and how you can set one up. Read More
What is DKIM and can I send emails using it?
Added on Fri, Mar 13, 2015
What DKIM is and how it can be used. Read More
What is DMARC?
Added on Tue, Jul 2, 2019
An introduction to DMARC and it's availability on our platform. Read More
What is SMTP?
Added on Tue, Mar 31, 2015
What SMTP is and how you can use the Heart Internet SMTP server. Read More
What is the difference between POP3 and IMAP?
Added on Wed, Mar 25, 2015
The differences between POP and IMAP email protocols. Read More
Why am I getting 0x800CCC0E, 0x800CCC6F, 0x80042108, and similar errors in my Outlook?
Added on Fri, Mar 13, 2015
What to do with certain errors that occur in Microsoft Outlook. Read More
Why am I getting a ’451 Message Temporarily Deferred’ message on emails I have sent?
Added on Thu, Apr 9, 2015
What the 451 error means when you receive it after sending an email. Read More
Why am I receiving a lot of bounce-back emails for an email I didn’t send?
Added on Fri, Mar 13, 2015
Why you may be receiving bounce-back emails for an email you did not send. Read More
Why are my emails being rejected?
Added on Mon, Jun 17, 2019
Why are emails rejected with a bounceback containing code? Commonly referred to as the "Hi there" bounceback. Read More
Why are my whitelisted email addresses being flagged as spam?
Added on Wed, Apr 1, 2015
Why some email addresses may be marked as SPAM even when you have whitelisted them. Read More
Why are people receiving email from my site with ’on behalf of’ in the sender’s name?
Added on Fri, Mar 13, 2015
Why your recipients are receiving email that states the emails are coming from someone else. Read More
Why are the email forwards for my domain failing?
Added on Fri, Mar 13, 2015
Why email forwards may be not getting through to your email account you want to use. Read More
Why are the emails I send or receive getting delayed?
Added on Fri, Mar 13, 2015
Why emails may be delayed, and how to resolve the situation. Read More
Why can’t I delete some emails from my WebMail?
Added on Wed, Apr 1, 2015
Why you may not be able to delete certain emails from your WebMail account. Read More
Why can’t I receive email after changing my domain’s MX record?
Added on Fri, Mar 13, 2015
What the problem might be with your MX record and how to fix it. Read More
Why can’t I see some of my mail or folders in my WebMail?
Added on Fri, Mar 13, 2015
Why some emails may seem to have disappeared from your WebMail. Read More
Why do I get the message "The name cannot be matched to a name in the address list" when setting up my Exchange mailbox in Outlook?
Added on Fri, Mar 13, 2015
How to fix an error when trying to set up your Exchange mailbox in Outlook. Read More
Why do I get the message ’Error 550 IP in XBL, SBL, PBL, RBL, or SCBL’ when I send email?
Added on Tue, Mar 31, 2015
Why you may be receiving this error and how to fix the problem. Read More
Why do I see an SSL warning when connecting to my mailbox or sending emails with a mail client?
Added on Fri, Mar 13, 2015
Why you may be receiving an SSL certificate error when checking your email. Read More
Why does the email I send to a specific recipient from my Exchange mailbox fail?
Added on Fri, Mar 13, 2015
How to fix a problem with cached contact details within your Outlook mailbox. Read More
Why has the amount of spam emails I’m receiving suddenly increased, even with my Junk Mail filters enabled?
Added on Fri, Mar 13, 2015
Why it may appear that you are receiving more spam than you did before. Read More
Why is my email bouncing with a ’550 Relay Not Permitted’ error?
Added on Fri, Mar 13, 2015
What the 550 error is, and how you might solve the problem with your email. Read More
Why is my mail client downloading duplicates of existing emails?
Added on Fri, Mar 13, 2015
Why you may download multiple versions of the same email into your client and how to fix the problem. Read More
Why is my mailbox saying that it is locked?
Added on Fri, Mar 13, 2015
Why your mailbox may be locked and what you can do to resolve the situation. Read More
Why won’t my server send emails to an address for my domain using external mailservers?
Added on Tue, Mar 3, 2015
How to ensure that your mail is delivered using external mailservers. Read More
Why won’t Outlook save my Exchange mailbox password?
Added on Fri, Mar 13, 2015
Why your copy of Microsoft Outlook may not be saving your Exchange password. Read More
 
 
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