Union flag call 0330 660 0255status support
log in
  • Heart Internet mobile logo
  • Heart Internet Logo
  • Reseller Hosting
  • Premium Hosting
  • Web Hosting
  • VPS
  • Dedicated Servers
  • More

For account and billing queries call our helpline
0330 660 0255

For technical issues relating to your hosting please use our Support database



For information on the status of the Heart servers please use our status page

Heart Internet Support Database
  • Get support
  • Suggest a question
All Categories
Expand
Category
Accounts and Billing (54)
Expand
Category
Add-Ons (84)
Expand
Category
cPanel Web Hosting (26)
Expand
Category
Domain Names (203)
Expand
Category
Email Hosting (153)
Expand
Category
Managed WordPress (147)
Expand
Category
Reseller Hosting (162)
Collapse
Category
Servers (514)
Collapse
Category
1st & 2nd Generation Dedicated Servers (147)
empty
Category
cPanel (9)
empty
Category
Linux (17)
empty
Category
Other (20)
empty
Category
Plesk (15)
empty
Category
WHM (6)
empty
Category
Windows (16)
Expand
Category
Hybrid Servers (158)
empty
Category
Latest Generation Dedicated Servers (36)
empty
Category
SSH (12)
Expand
Category
VPS (161)
Expand
Category
Web Hosting (650)
Home » Categories » Multiple Categories

Why isn’t Remote Desktop accepting my server’s login credentials?

Article Number: 87 | Rating: 1/5 from 1 votes | Last Updated: Thu, Apr 23, 2015 at 10:46 AM

This often occurs due to the user name you are using to log in with.

When logging into your Remote Desktop, instead of using

Administrator

Use

\Administrator

This problem is related to Windows domains. Remote Desktop attempts to first use your local computer’s domain instead of the server’s domain, and adding the back slash ensures that it points to the server.

On our Windows servers, the default Windows domain is set to be blank.  Which is why you use \Administrator. If the server’s domain was set to something else, such as SERVER, your user name would be

SERVER\Administrator

If you have any further troubles logging in, please raise a ticket with our Customer Service team. 

Posted - Thu, Mar 5, 2015 at 3:14 PM.
Filed Under: 1st & 2nd Generation Dedicated Servers, Hybrid Servers, VPS, Windows, Windows, Windows
1 (1)
Article Rating (1 Votes)
Rate this article
  • Icon PrinterPrint Article
  • Icon EmailEmail Article to Friend
  • Icon PDFExport to PDF
Related Articles
How do I order an SSL Certificate?
Added on Tue, Dec 15, 2020
How do I get support from the Heart Internet Customer Services team?
Added on Tue, Mar 3, 2015
How do I connect to my virtual Linux server through SSH?
Added on Wed, Mar 25, 2015
How do I mount the backup space on my VPS or Hybrid server?
Added on Tue, Aug 11, 2015
How can I connect to a MySQL database through .NET?
Added on Mon, Mar 2, 2015
 
Heart Internet Logo
Services
  • Domain Names
  • Web Hosting
  • Premium Hosting
  • Reseller Hosting
  • More
  • Virtual Private Servers
  • Dedicated Servers
  • Sign Up
Company
  • About Heart Internet
  • Our Blog
  • Support
  • Our Awards
  • More
  • Careers
  • Contact Us
  • Testimonials and Reviews
Community
  • Affiliate Program
  • Events We Sponsor
© 2016 Heart Internet Ltd. All rights reserved.
Terms and conditions Privacy Policy Sitemap
Heart Internet Logo