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cPanel (9)
Answers to questions you may have about using cPanel on your VPS.
Linux (21)
Answers to questions you may have about your Linux Virtual Private Server.
Other (22)
Answers to questions you may have about your Virtual Private Server.
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Answers to questions you may have about running Plesk on your Virtual Private Server.
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Answers to questions you may have about running WHM on your Virtual Private Server.
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Answers to questions you may have about your Windows Virtual Private Server.
VPS Articles
How do I connect to my virtual Linux server through SSH?
Added on Wed, Mar 25, 2015
How to connect to your VPS or Hybrid Server using SSH. Read More
How do I get support from the Heart Internet Customer Services team?
Added on Tue, Mar 3, 2015
How to contact the Heart Internet Customer Services team and receive help with a problem. Read More
Can I have access as root to the server?
Added on Tue, Mar 3, 2015
Information on if you can have root access to your server. Read More
Can I use Perl on Windows?
Added on Mon, Mar 16, 2015
How to use Perl on a Windows hosting account or server. Read More
Do I need my own nameservers if I have a server?
Added on Tue, Mar 3, 2015
Details of the nameservers you can use if you have a server. Read More
Do you support ASP.NET?
Added on Mon, Mar 16, 2015
The frameworks available to run ASP.NET applications on our Windows hosting packages. Read More
How can I access my server if I’ve lost access from my external connection?
Added on Tue, Mar 3, 2015
How to access your server when you have lost access through your external connection. Read More
How can I change the php.ini settings in my Windows hosting account?
Added on Thu, Mar 5, 2015
How to change php.ini files within your Windows hosting account. Read More
How can I check my virtual Linux server for rootkits?
Added on Thu, Apr 9, 2015
How to check your VPS or Hybrid Server for rootkits using SSH. Read More
How can I connect to a MySQL database through .NET?
Added on Mon, Mar 2, 2015
How to connect to MySQL on your Windows hosting account through .NET. Read More
How can I get my website or database back after I’ve accidentally deleted it?
Added on Mon, Mar 2, 2015
What we offer if you delete your website or database. Read More
How can I install new Apache or PHP components on my cPanel-running server?
Added on Tue, Mar 3, 2015
How to install new Apache or PHP components using EasyApache. Read More
How can I password-protect a directory using Plesk?
Added on Thu, Apr 9, 2015
How to password-protect a directory within your Plesk server. Read More
How can I test my website when my domain name isn’t pointing to it yet and it won’t work properly on a temporary URL?
Added on Tue, Mar 3, 2015
How to test your website without using the temporary URL. Read More
How can I upgrade or downgrade my server?
Added on Tue, Mar 3, 2015
How to upgrade or downgrade your server as needed. Read More
How can I view my website using a temporary URL and cPanel on my server?
Added on Tue, Mar 3, 2015
How to view websites on a temporary URL on your cPanel server. Read More
How do file permissions in Linux work?
Added on Tue, Mar 3, 2015
What the Linux permissions mean and how to use them. Read More
How do I add a custom service plan to my server using Plesk?
Added on Tue, Mar 3, 2015
How to create a custom service plan to make new subscriptions easier within your Plesk server. Read More
How do I add a new hosting account as a subscription in Plesk?
Added on Tue, Mar 3, 2015
How to add a new subscription to your Plesk server. Read More
How do I add a new IP address to my server with Webmin?
Added on Tue, Mar 3, 2015
How to add a new IP address to your Linux server using Webmin. Read More
How do I add a new IP address to my Windows 2008 server?
Added on Thu, Mar 5, 2015
How to add an additional IP address to your Windows server. Read More
How do I add an SRV record?
Added on Tue, Mar 10, 2015
How to set up an SRV record in the Domain Control Panel Read More
How do I add cURL support for my cPanel server?
Added on Tue, Mar 3, 2015
How to add cURL support to your Linux server running cPanel. Read More
How do I automatically back up my data to my server’s backup drive using cPanel and WHM?
Added on Tue, Aug 11, 2015
How to back up your server through cPanel and WHM. Read More
How do I automatically back up my data to my server’s backup drive using Plesk?
Added on Tue, Aug 11, 2015
How to set up an automatic backup of your server using FTP and Plesk. Read More
How do I cancel my hosting?
Added on Tue, Mar 3, 2015
How to cancel your hosting package from Heart Internet. Read More
How do I change the PHP settings in Plesk for a website on my server?
Added on Tue, Mar 3, 2015
How to change PHP settings for one site on your Plesk server. Read More
How do I connect to my Windows server using Remote Desktop?
Added on Thu, Mar 5, 2015
How to connect to your Windows server using the Remote Desktop program on your computer. Read More
How do I create a mailbox on my Windows server?
Added on Thu, Mar 5, 2015
How to set up a mailbox on your Windows server using MailEnable. Read More
How do I create a new account on my cPanel-running server?
Added on Tue, Mar 3, 2015
How to add a user account to a hosting package in your cPanel server. Read More
How do I install a Let’s Encrypt SSL certificate on Managed VPS (Plesk)
Added on Mon, Feb 18, 2019
Let's Encrypt is a certification authority that offers free X.509 SSL certificates for 90 day periods. They are suitable for small websites which don't require extended verification or guarantees. Let's Encrypt is packaged with our... Read More
How do I install MCrypt on my server using Plesk?
Added on Tue, Mar 3, 2015
How to install MCrypt through SSH onto your Plesk server. Read More
How do I install ProFTPD on my CentOS server?
Added on Tue, Mar 3, 2015
How to install ProFTPD to be your FTP server on your CentOS server. Read More
How do I log into MySQL as the root user on my Plesk server?
Added on Mon, Mar 2, 2015
How to log in as the root user and access your MySQL database through your Plesk server. Read More
How do I mount the backup space on my CentOS server?
Added on Tue, Mar 3, 2015
How to mount new backup space in your Linux CentOS server. Read More
How do I mount the backup space on my VPS or Hybrid server?
Added on Tue, Aug 11, 2015
How to set up a backup space for your VPS or Hybrid Server. Read More
How do I move my shared hosting website to my new server using Plesk?
Added on Tue, Mar 3, 2015
How to transfer your website from your shared hosting account to your new Plesk server. Read More
How do I point a domain name to my virtual server?
Added on Thu, Apr 9, 2015
How to point a domain name to your VPS or Hybrid server. Read More
How do I raise an additional IP address on my CentOS server?
Added on Tue, Mar 3, 2015
How to raise an additional IP address on your CentOS server. Read More
How do I reset my root user password on my virtual Linux server?
Added on Mon, Mar 16, 2015
How to use out-of-band SSH console to reboot your virtual server and change the root password. Read More
How do I schedule a shutdown on my server?
Added on Tue, Mar 3, 2015
How to arrange a scheduled shutdown on your Linux or Windows server. Read More
How do I secure my DNS resolver against amplification attacks?
Added on Tue, Mar 3, 2015
How to protect your server against a DNS Amplification Attack. Read More
How do I set up a mailbox on my server using Plesk?
Added on Tue, Mar 3, 2015
How to set up a new mailbox in a subscription on your Plesk server. Read More
How do I set up a Remote Access VPN on my Windows server?
Added on Thu, Mar 5, 2015
Step by step instructions on how to set up a Remote Access VPN to your Windows server. Read More
How do I set up my Plesk server to be used as a nameserver?
Added on Thu, Apr 9, 2015
How to set up your Plesk server as a valid nameserver for your domain names. Read More
How do I set up Nginx on my server using Plesk?
Added on Tue, Mar 3, 2015
How to install and start Nginx on your Plesk server. Read More
How do I set up reverse DNS on my server?
Added on Tue, Mar 3, 2015
How to set up reverse DNS on your server. Read More
How do I use a one-click installer on cPanel?
Added on Tue, Mar 3, 2015
How to use a one-click installer on your cPanel server. Read More
How do I use a one-click installer on Plesk?
Added on Tue, Mar 3, 2015
How to use a one-click installer on your Plesk server. Read More
How long do I need to wait until I can use my newly ordered server?
Added on Tue, Mar 3, 2015
The amount of time it may take before you can use your new server. Read More
I’ve increased the hard disk size, but why hasn’t it upgraded in Windows?
Added on Thu, Mar 5, 2015
How to update the file system in Windows to recognise the increased disk space on your server. Read More
Is mod_rewrite installed?
Added on Tue, Mar 3, 2015
What mod_rewrite is and if it is installed on our Linux servers. Read More
Setting up mountable backups on CentOS 7
Added on Fri, Jun 7, 2019
How to configure mountable backup space on CentOS 7. Read More
What are valid connection strings on the Windows platform?
Added on Thu, Feb 26, 2015
The connection strings for connecting to a MySQL, Access, or MS-SQL database from a Windows platform. Read More
What checks should be made after a website has been migrated?
Added on Mon, Feb 18, 2019
Checks to be performed following a migration to a VPS by support. Read More
What do I do if I get this error on the Plesk login page: "ERROR: PleskFatalException: Unable to connect to database: mysql_connect(): Connection refused"?
Added on Tue, Mar 3, 2015
How to fix the error that occurs if the MySQL service is not running when you attempt to log into Plesk. Read More
What is a PTR record?
Added on Tue, Jul 2, 2019
What is a PTR record, and how do configure them for VPS' and Dedicated Servers. Read More
What is Linux?
Added on Tue, Mar 3, 2015
Explanation of what the Linux operating system is, and why it is used for servers. Read More
What is the difference between backup space and Snapshot Backups?
Added on Tue, Mar 3, 2015
The difference between backup space and Snapshot Backups. Read More
What is the list of default documents for an index page, in order of priority?
Added on Tue, Mar 3, 2015
The priority list for default documents in both Windows and Linux servers. Read More
What software do you have on your servers?
Added on Mon, Mar 2, 2015
The software installed on our Linux servers, including the version numbers. Read More
Where can I find documentation for some of the software available on my hosted package account or server?
Added on Mon, Apr 13, 2015
Where to find further documentation and support for some of the software and operating systems available on our hosting packages and servers. Read More
Why can I only see one disk on my RAID server?
Added on Tue, Mar 3, 2015
Why RAID mirroring only shows you one disk. Read More
Why can’t I restart BIND after restarting my server?
Added on Tue, Mar 3, 2015
How to ensure that BIND can restart after restarting your server. Read More
Why can’t I use my BitTorrent Tracker?
Added on Tue, Mar 3, 2015
Why you cannot use your BitTorrent tracker on your site or server. Read More
Why do I get no response when I try to connect to my server?
Added on Tue, Mar 3, 2015
What to do if your server is not responding. Read More
Why is my Linux server saying that it has run out of disk space when it hasn’t?
Added on Tue, Mar 3, 2015
Why your server may be saying it is out of disk space and how to fix it. Read More
Why is Windows Server 2008 reporting that it is not genuine?
Added on Thu, Mar 5, 2015
Why Windows Server 2008 might report as not being genuine, and how to manually activate it. Read More
Why isn’t Remote Desktop accepting my server’s login credentials?
Added on Thu, Mar 5, 2015
How to ensure that you are logging into your Windows server using Remote Desktop. Read More
Why won’t my server send emails to an address for my domain using external mailservers?
Added on Tue, Mar 3, 2015
How to ensure that your mail is delivered using external mailservers. Read More
 
 
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