No - we no longer accept certificate requests for either intranet names or IP addresses. This is an industry-wide standard, not one specific to Heart Internet. Here are example of the types of "common names" you cannot request certificates for: ... Read More

If you submitted your SSL certificate request for the wrong domain name and it hasn’t been issued, you can cancel the pending request, which will reset the SSL certificate credit. Go to your Heart Internet account. Select Manage All next to... Read More

When you request an SSL certificate from Starfield Technologies, we will check the DNS of your domain for a CAA (Certificate Authority Authorization) record prior to issuing the certificate. Sometimes, when this CAA check takes place, it will error... Read More

You can change your SSL certificate's common name, which is the primary domain name that the certificate secures and encrypts. How you change your common name depends on where your certificate is currently hosted: Go to your Heart Internet... Read More

Open a browser and go to your URL. You should see a padlock before your URL showing that your site is secure. Congratulations! You have installed your certificate and your site is secure. If something doesn’t seem right, here are some common... Read More

Our third-party SSL support varies depending on the product. Keep in mind, by "support" we mean only that customers can install the SSL certificate themselves — Heart Internet does not assist with the installation itself. Supported Dedicated... Read More

If you're manually installing your SSL certificate on your hosting account or server, you need to download your primary and intermediate certificates from the SSL dashboard. If the option to download your SSL certificate is disabled, we&rsquo... Read More

Let your website visitors know they can conduct secure transactions on your site by displaying our free SSL Security Seal on your site. You'll be able to get the code and display the seal once we finish verifying your SSL certificate request and... Read More

After you purchase an SSL certificate, and the credit is available in your account, you may need to generate a certificate signing request (CSR) for the website's domain name (or common name) before you can request the SSL certificate. Note:�... Read More

You can generate a Certificate Signing Request (CSR) in the cPanel account after your domain is pointing to the hosting product. Go to your Heart Internet account. Under Manage cPanel Hosting, next to the Hosting account you want to use, click�... Read More

How to write a rewrite rule in your .htaccess file that can test for HTTPS. Read More

An SSL certificate ensures safe, easy, and convenient Internet shopping. Once an Internet user enters a secure area — by entering credit card information, email address, or other personal data, for example — the shopping site's SSL... Read More

Many factors determine how long it takes to issue an SSL certificate, such as certificate type, what we need to validate, and how quickly you respond with the requested information. Here's a brief rundown by certificate type: Standard SSL... Read More

HTTP, or hypertext transfer protocol, is the way a Web server communicates with browsers like Internet Explorer® and Mozilla Firefox®. HTTP lets visitors view a site and send information back to the Web server. HTTPS, hypertext transfer protocol... Read More

Starting on September 1st, 2020 SSL/TLS certificates can't be issued for longer than 13 months (397 days). This is an industry wide change that effects all Certificate Authorities. The reason for shorter SSL certificate validity periods Visitors... Read More

All SSL certificates using the old SHA-1 hash function need to be re-keyed to use the SHA-2 hash function immediately. SHA-1 is potentially insecure, which defeats the purpose of an SSL certificate. Additional Information SSL certificates scramble ... Read More

Private Key - The private key is created on your server at the time of CSR generation. If you are unable to locate your private key, you will need to rekey your certificate. PFX - A PFX file is created by combining your private key and SSL... Read More

You should re-key your SSL certificate when: Your server crashes. You lose your private key. You move your website to a new server. You change your SSL's domain. You want to change your SSL certificate's issuing organization. Required: ... Read More

When your SSL certificate isn’t set to auto-renew, you have a 90-day window to purchase a renewal credit and apply it to the certificate. The window goes from 60 days before to 30 days after the expiration date. Warning: If you haven’t... Read More

Note: If your website was created using Managed WordPress your SSL certificate is automatically installed for you when your website is created, and you can disregard these instructions. After you purchase an SSL certificate and the credit is... Read More

Note: The information in this article applies only to European Economic Area (EEA) residents in support of the General Data Protection Regulation (GDPR). This article does not apply if you live outside the EEA. You can request a copy of the data... Read More

When you request an SSL certificate, our system will check your domain name to make sure that the domain is correctly formatted for certificate issuance. If you receive an INVALIDDOMAIN error, there are several factors that you will need to check.... Read More

When you generate your certificate signing request (CSR) and put it into our online application, you may receive an error. To eliminate any errors, make sure that your CSR: Begins and ends with the -----BEGIN CERTIFICATE REQUEST----- and -----END... Read More

Revoking your SSL certificate cancels it and immediately removes HTTPS from the website. Depending on your Web host, your website might display errors or become temporarily inaccessible. The process cannot be reversed. Do you actually need to revoke... Read More

There are three types of SSL certificates. Each have with varying levels of security. Understanding what kind of SSL certificate is important when doing anything involving personal user data. Domain validated (DV) SSL certificate. DV certificates... Read More

Supported: Purchasing or renewing SSL Certificates Explaining SSL certificates features and benefits Installing your Heart Internet SSL on Heart Internet shared hosting for primary domains (not including command line or Tomcat SLL installations)... Read More

The process of getting an SSL issued and installed can be complicated, but there are tools available to help you get through it. After you generate a certificate signing request (CSR), you can paste it into CSR decoder to make sure you have the... Read More

A Certificate Authority Authorization (CAA) record can be used to specify which certificate authorities (CAs) are allowed to issue certificates for your domains. CAA records also create notification rules for when a certificate is requested from a CA... Read More

Premium Extended Validation (EV) SSLs have an extensive vetting process, but a Standard SSL can be vetted and issued quickly. Use the free Standard SSL to secure your site while you wait for your Premium EV SSL request to be vetted. To Use the Free... Read More

We do not follow redirects when we validate your domain ownership. When requesting an SSL certificate, we might require you verify that you control the domain for which you're requesting the certificate. To do this, we provide you one of two... Read More

Unlike other SSL certificates, Premium Extended Validation (EV) SSL certificates provide a prominent visual indicator that visitors can immediately recognize. Sites secured with an EV certificate display a green address bar, showing visitors that... Read More

If you allow a certificate to expire, the certificate becomes invalid, and you will no longer be able to run secure transactions on your website. The Certification Authority (CA) will prompt you to renew your SSL certificate prior to the expiration... Read More

Secure certificates are targets for different types of attacks and malicious behavior. If you're concerned an attacker compromised a private key, someone is misusing a certificate, or you notice any other type of suspicious activity with a... Read More

Our authentication process ensures the highest level of trust. Only through thorough validation of submitted data can the online customer rest assured that online businesses that display SSL certificates indeed are to be trusted. The specific... Read More

A Premium Extended Validation (EV) SSL certificate is a digital certificate issued in conformance with the extended validation guidelines defined by the CA/Browser Forum. The introduction of Premium Extended Validation (EV) SSL certificates will... Read More

Wildcard SSL certificates secures your website URL and an unlimited number of its subdomains. For example, a single Wildcard certificate can secure www.coolexample.com, blog.coolexample.com, and store.coolexample.com. Wildcard certificates secure... Read More

Intermediate certificates are used as a stand-in for our root certificate. We use intermediate certificates as a proxy because we must keep our root certificate behind numerous layers of security, ensuring its keys are absolutely inaccessible.... Read More

An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable... Read More

The main difference between Premium Extended Validation (EV) and Deluxe SSL certificates is the vetting process that must be completed in order for the Certification Authority (CA) to issue a signed certificate to the requestor. Additionally,... Read More

Time stamping your code is an optional feature. Our time stamping server URL is: http://tsa.starfieldtech.com. If you wish to time stamp your code, please specify the full location, including the http:// part of the URL. Read More

When you generate a CSR to request an SSL certificate, a private key is created on your local server. You shouldn't ever send your private key to someone else (including us!), but you'll need to know where it is to complete the installation... Read More

Our SSL certificates can be issued to individuals and companies worldwide with the following restrictions. Premium Extended Validation (EV) SSL certificates are available to registered business entities in the following countries: Argentina... Read More