How do I transfer my gTLD domain name out of my account?

The gTLD domain names (such as .com, .net, and .org) require interaction between the domain administrator and both registrars.

To fully transfer your domain name away:

1. Log into your Heart Internet Customer Area
2. Click ‘Manage Domain Names’
3. Select the domain name you want to transfer, and click ‘Manage Now’
4. Click ‘Domain Locking’
5. Ensure your domain name is unlocked
   1. If your domain is locked, click the link to unlock the domain
6. Click "Domain Auth Code" to get your transfer code
7. Go to your new registrar and set up a transfer request
8. Enter in the transfer code when asked
9. Your administrative email will receive an email regarding the domain transfer
10. Respond to that email as soon as possible
11. The transfer will be processed

Please allow for up to seven days for the transfer to fully complete.