The gTLD domain names (such as .com, .net, and .org) require interaction between the domain administrator and both registrars.
To fully transfer your domain name away:
- Log into your Heart Internet Customer Area
- Click ‘Manage Domain Names’
- Select the domain name you want to transfer, and click ‘Manage Now’
- Click ‘Domain Locking’
- Ensure your domain name is unlocked
- If your domain is locked, click the link to unlock the domain
- Click "Domain Auth Code" to get your transfer code
- Go to your new registrar and set up a transfer request
- Enter in the transfer code when asked
- Your administrative email will receive an email regarding the domain transfer
- Respond to that email as soon as possible
- The transfer will be processed
Please allow for up to seven days for the transfer to fully complete.