Why are my AWStats or Webalizer pages not updating as they should be?

Both AWStats and Webalizer update automatically when you visit the correct URL for them.  This is a directory and not a specific file name.

For example, if you have installed AWStats into a directory called ‘stats’, you would access it via www.your-domain.com/stats/ not www.your-domain.com/stats/awstats.pl.

If your statistics package is still not updating, you can either manually refresh the package, or set it to be automatically updated on a regular basis.

To manually refresh AWStats/Webalizer (through SSH on a Linux hosting package):

1. Log into your account through SSH
2. Move into the correct directory using

cd

3. Once in the correct directory, run the appropriate line of code, changing your-domain.com to your domain name:
   1. AWStats:
      ./awstats.pl –config=your-domain.com –update
   2. Weblizer:
      webalizer –D dns.cache –n your-domain.com ~/logs/*access_log

To automatically refresh AWStats/Webalizer (through the eXtend Control Panel):

1. Log into your eXtend Control Panel
2. Click Scheduled Tasks under Web Tools
3. In the ‘Run This Command’ box, enter in the appropriate line of code, changing your-domain.com to your domain name, and the file path to the correct path for your installation:
   1. AWStats on a Linux hosting account:
      /home/sites/your-domain.com/public_html/stats/awstats.pl –config=your-domain.com –update
   2. Webalizer on a Linux hosting account:
      /usr/bin/Webalizer –D dns.cache –n your-domain.com /home/sites/your-domain.com/logs/your-domain.com-access_log*
   3. AWStats on a Windows hosting account:
      C:\Perl\bin\perl.exe D:\sites\your-domain.com\public_html\awstats\awstats.pl -config=awstats.conf -update
   4. Webalizer on a Windows hosting account:
      This is currently not supported on the Windows hosting platform
4. Set the scheduled time to a time which works for you, whether every day at a certain hour, or every week
5. Click Update
6. The process will now be set up and will run at the time you have specified.