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Website Problems Articles
What does this website status code mean?
Added on Wed, Apr 1, 2015
What each website code means and what problem it might be explaining. Read More
Why can’t I connect to my site using FTP?
Added on Fri, Mar 13, 2015
Common reasons why you may be unable to connect through FTP and how to fix those problems. Read More
Can each one of my hosting accounts be on a separate IP address?
Added on Tue, Mar 17, 2015
Why it makes sense for your hosting accounts to be on the same IP address. Read More
How can I block someone from visiting my site?
Added on Tue, Mar 17, 2015
How to block people from visiting your website. Read More
How can I make sure this custom filetype is recognised?
Added on Tue, Mar 17, 2015
How to ensure that custom file types are read correctly by the server. Read More
How do I find out if my website has been hacked?
Added on Thu, Apr 9, 2015
How to determine if your site has been hacked and steps you can take to fix the problem. Read More
How do I increase the memory allocation for my PHP script?
Added on Mon, Mar 16, 2015
How to change the memory limit for your PHP script, and what to do if you still have an error. Read More
How do I stop people from accessing the PHP include file that has the username and password for my database?
Added on Mon, Mar 16, 2015
How to protect certain PHP includes from being publicly accessed. Read More
I’ve set up Web Forwarding for a domain but it doesn’t seem to work?
Added on Tue, Mar 10, 2015
Why you might not be seeing your domain name forwarding to the site it should be. Read More
Is there an easy way to change the permissions of my scripts?
Added on Tue, Mar 17, 2015
How to make certain that your file permissions are correct for what you need to run. Read More
Log4j Flaw - Frequently Asked Questions
Added on Wed, Dec 15, 2021
Questions and answers regarding the Log4j vulnerability. Read More
What do I do when my site is infected with malware?
Added on Tue, Mar 17, 2015
How to see if your site has had malware installed on it and how to fix the situation. Read More
What happens if I exceed my bandwidth?
Added on Tue, Mar 17, 2015
How you will be notified if your website is using a large amount of bandwidth, and what you can do. Read More
Why am I getting ’500 Internal Server Error’ messages?
Added on Tue, Mar 17, 2015
Why you may be getting a 500 Internal Server Error on your site. Read More
Why am I getting a ’call to undefined function: mysql_connect()’ error in my PHP script?
Added on Mon, Mar 2, 2015
Why you have a call to undefined function error in your PHP script and how to resolve it. Read More
Why am I getting a 550 error when I try to create a folder in File Manager?
Added on Fri, Mar 13, 2015
What to do if you get a 550 error when attempting to create something in the File Manager. Read More
Why am I getting an "HTTP Error 403 - Forbidden" message when I view my website?
Added on Tue, Mar 17, 2015
The reasons you may have Error 403 on your website. Read More
Why am I getting an error when my script tries to write to a file?
Added on Mon, Mar 16, 2015
Why you may be getting an error in your script after uploading it. Read More
Why am I having problems uploading in File Manager?
Added on Fri, Mar 13, 2015
Some of the problems you might face when uploading into File Manager, and how to solve them. Read More
Why am I seeing Heart Internet’s information when I pull up my website’s search engine results?
Added on Tue, Mar 17, 2015
Why your search engine results might show incorrect information and how to fix this situation. Read More
Why am I still seeing my old pages after I’ve made changes to my site?
Added on Wed, Apr 8, 2015
Why you might be seeing a cached version of your site and how to fix this situation. Read More
Why am I still seeing the standard index page after I’ve put up my site?
Added on Tue, Mar 17, 2015
Why you may be seeing the default index page rather than your own, and how to fix this situation. Read More
Why are my Perl scripts failing with ’Error 500: Internal Server Error’?
Added on Mon, Mar 16, 2015
Possible solutions to getting an Error 500: Internal Server Error on your Perl script. Read More
Why are people receiving email from my site with ’on behalf of’ in the sender’s name?
Added on Fri, Mar 13, 2015
Why your recipients are receiving email that states the emails are coming from someone else. Read More
Why aren’t my images loading on my website?
Added on Tue, Mar 17, 2015
Why images may not be showing on your website, and solutions to resolve the situation. Read More
Why aren’t the links on my site working?
Added on Tue, Mar 17, 2015
Why the links on your web site may not be working, and how to fix the situation. Read More
Why can’t I run scripts uploaded by my additional FTP accounts?
Added on Fri, Mar 13, 2015
Why our servers may not allow scripts uploaded by additional FTP accounts to run. Read More
Why can’t I see all the files I’ve uploaded into my File Manager?
Added on Fri, Mar 13, 2015
Why you may not be able to see all the files within the File Manager. Read More
Why can’t I see my site after uploading it to my hosting account?
Added on Tue, Mar 17, 2015
Reasons why you may not be able to see your website after you upload it to your hosting account. Read More
Why can’t my script make a connection to my own website?
Added on Thu, Apr 9, 2015
What to do if your script is attempting to create a loopback connection to your site. Read More
Why did my scheduled task (cron job) not run?
Added on Tue, Mar 17, 2015
Reasons why your scheduled task may not have run and ways to solve the problem. Read More
Why do I get ’Error 530: Maximum Number of Users’ when connecting to my site through FTP?
Added on Fri, Mar 13, 2015
What the Error 530 is and why it might be occurring in your FTP client. Read More
Why do I see only setup_script.cgi after using one of your one-click installers?
Added on Mon, Mar 16, 2015
What to do when you have only a setup_script.cgi rather than the software installing. Read More
Why does my File Manager tell me that the session has expired?
Added on Fri, Mar 13, 2015
Why your File Manager is telling you that the session has expired. Read More
Why does my site fail the PCI DSS scan?
Added on Tue, Mar 17, 2015
Why your application for PCI DSS compliance may fail if you have shared web hosting. Read More
Why is my complied CGI program not running?
Added on Mon, Mar 16, 2015
Why your compiled CGI program may not run in your Linux hosting account. Read More
Why is my script failing with ’exec format error’?
Added on Mon, Mar 16, 2015
What to do when your script fails with an exec format error. Read More
Why is my secure site not showing the padlock in the browser?
Added on Mon, Mar 16, 2015
Why your secure site might not be showing the Padlock icon and how to fix this situation. Read More
Why is my SSL certificate not valid in older versions of Internet Explorer?
Added on Wed, Apr 1, 2015
Why your SSL certificate may be coming up as invalid in older versions of Internet Explorer. Read More
Why is the administrative area of my site asking me if I am human?
Added on Mon, Mar 16, 2015
Why we have installed CAPTCHA requirements on some applications. Read More
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