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Site Management Articles
If I’ve bought my domain from another registrar, how can I host my website with you?
Added on Tue, Mar 10, 2015
How to set up a web hosting package on Heart Internet without transferring your domain name over. Read More
What does this website status code mean?
Added on Wed, Apr 1, 2015
What each website code means and what problem it might be explaining. Read More
Can I downgrade my hosting package?
Added on Wed, Mar 25, 2015
How to move your website to a lower hosting package. Read More
Can I host multiple web sites on my hosting account?
Added on Tue, Mar 17, 2015
How many web sites you can host per hosting package. Read More
Can I point multiple domain names to a single hosting package?
Added on Tue, Mar 10, 2015
How to map multiple domain names to a single hosting account. Read More
Can I put PHP code in .html or .htm files?
Added on Mon, Mar 16, 2015
How to set up your .htaccess file to run PHP scripts in .html or .htm files. Read More
Can I use a caching system such as Memcached or APC?
Added on Mon, Mar 16, 2015
Information on using caching software on our shared hosting servers. Read More
Do CGI or Perl scripts have to be in a specific directory?
Added on Mon, Mar 16, 2015
Where you can place your CGI or Perl scripts. Read More
Do I have to transfer my domain to Heart Internet in order to use my hosting account?
Added on Wed, Apr 8, 2015
How to keep your domain name at a different registrar while using Heart Internet for a hosting package. Read More
Do you support Server Side Includes (SSI)?
Added on Tue, Mar 17, 2015
What Server Side Includes are and how to implement them on your website. Read More
How can I change the file name extension of my index page?
Added on Tue, Mar 17, 2015
How to ensure your site accesses the correct index file on your site. Read More
How can I force a particular character encoding (charset) across my site?
Added on Tue, Mar 17, 2015
How to set a different character set for your website. Read More
How can I make sure this custom filetype is recognised?
Added on Tue, Mar 17, 2015
How to ensure that custom file types are read correctly by the server. Read More
How do I change the nameservers for my domain?
Added on Tue, Mar 10, 2015
How to change your nameservers for your domain name. Read More
How do I connect to my site using Dreamweaver?
Added on Fri, Mar 13, 2015
How to connect your copy of Adobe Dreamweaver with your website through FTP. Read More
How do I create a subdomain on my site?
Added on Tue, Mar 10, 2015
How to create and point a subdomain. Read More
How do I enable directory indexing?
Added on Tue, Mar 17, 2015
How to turn your directories into file indices. Read More
How do I redirect my site?
Added on Tue, Mar 17, 2015
How to set it up so that your visitors go to a different page or site when they enter in a certain URL. Read More
How do I run scheduled tasks (cron jobs) in my account?
Added on Fri, Mar 13, 2015
How to run scheduled tasks, also known as cron jobs, within your eXtend Control Panel. Read More
How do I set up error pages such as ’404: File Not Found’ and ’500: Server Error’ on my site?
Added on Tue, Mar 17, 2015
How to create your 404 and 500 error pages for your site. Read More
How do I stop people from accessing the PHP include file that has the username and password for my database?
Added on Mon, Mar 16, 2015
How to protect certain PHP includes from being publicly accessed. Read More
How do I transfer my domain name and web hosting as painlessly as possible?
Added on Thu, Mar 5, 2015
How to move your hosting and your domain name to Heart Internet. Read More
How do I transfer my hosting package to a different Heart Internet account?
Added on Thu, Apr 9, 2015
How to transfer your website to another Heart Internet account. Read More
How do I uninstall the software I’ve installed using a one-click installer?
Added on Mon, Mar 16, 2015
How to remove an application you have installed with our one-click installers. Read More
How do I upload a CGI script into my hosting account?
Added on Mon, Mar 16, 2015
How to upload and install a CGI script onto your hosting account. Read More
Is there an easy way to change the permissions of my scripts?
Added on Tue, Mar 17, 2015
How to make certain that your file permissions are correct for what you need to run. Read More
What are cookies?
Added on Fri, Mar 13, 2015
What a cookie is and how it works with websites. Read More
What are our nameservers?
Added on Tue, Mar 10, 2015
What are nameservers are, including if you're a reseller, as well as the IP addresses for them. Read More
Where do I put a file onto my webspace so that it can’t be downloaded?
Added on Tue, Mar 17, 2015
How to protect a file from being publicly accessed. Read More
Why am I having problems uploading in File Manager?
Added on Fri, Mar 13, 2015
Some of the problems you might face when uploading into File Manager, and how to solve them. Read More
Why am I still seeing my old pages after I’ve made changes to my site?
Added on Wed, Apr 8, 2015
Why you might be seeing a cached version of your site and how to fix this situation. Read More
Why am I still seeing the standard index page after I’ve put up my site?
Added on Tue, Mar 17, 2015
Why you may be seeing the default index page rather than your own, and how to fix this situation. Read More
Why can’t my script make a connection to my own website?
Added on Thu, Apr 9, 2015
What to do if your script is attempting to create a loopback connection to your site. Read More
Why did my scheduled task (cron job) not run?
Added on Tue, Mar 17, 2015
Reasons why your scheduled task may not have run and ways to solve the problem. Read More
Why do some of my files appear with a red background in File Manager?
Added on Fri, Mar 13, 2015
Why files in the File Manager may have a red background on them. Read More
Why does ’JustAnInstaller’ keep showing up in my access logs?
Added on Fri, Mar 13, 2015
Why the JustAnInstaller user-agent appears in your website's access logs, and what it means. Read More
Why does my site fail the PCI DSS scan?
Added on Tue, Mar 17, 2015
Why your application for PCI DSS compliance may fail if you have shared web hosting. Read More
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