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Billing Articles
Are my invoices valid VAT invoices and can I get copies online?
Added on Mon, Mar 16, 2015
How to download your VAT-valid invoices from your Heart Internet Customer Area. Read More
Can I buy a domain name through cheque, BACS, PayPal, or another method rather than by card?
Added on Thu, Mar 5, 2015
What form of payment you can use to purchase a domain name. Read More
Can I downgrade my hosting package?
Added on Wed, Mar 25, 2015
How to move your website to a lower hosting package. Read More
Direct Debit Setup
Added on Tue, Aug 8, 2023
When you set up a Direct Debit agreement, you tell your bank or building society to let an organization take money from your account. The organization can collect however much you owe them. Usually, the Direct Debit payment is requested 15 days prior... Read More
Domain extensions affected by the October price increase
Added on Wed, Aug 31, 2022
Information on our most recent domain name price increase. Read More
Domain extensions affected by the price increase (22nd June 2021)
Added on Wed, May 12, 2021
Due to changes in the marketplace, the time has come to increase the price of many of our domain extensions. Below is a breakdown of each of the renewal prices from 22nd June 2021. Domain Extension Current Price New Price... Read More
How can I upgrade or downgrade my server?
Added on Tue, Mar 3, 2015
How to upgrade or downgrade your server as needed. Read More
How do I add a new bank card to my account?
Added on Tue, Aug 8, 2023
The only way to add a new card to your account is to process a new purchase or renewal, it is no longer possible to add a card through your contacts and billing section. If you need to make a renewal you would need to first add the product to your... Read More
How do I cancel my services?
Added on Tue, Mar 3, 2015
How to cancel your hosting package from Heart Internet. Read More
How do I change between credit card and direct debit or monthly and annual billing?
Added on Mon, Mar 16, 2015
How to cancel an add-on and change the payment methods for your services in the Heart Internet Customer Area. Read More
How do I make sure a domain is not renewed?
Added on Thu, Mar 5, 2015
How to cancel your domain name when it comes up for renewal. Read More
How do I remove my card details?
Added on Mon, Mar 16, 2015
How to remove your credit or debit card details from your Heart Internet account. Read More
If I run a VAT-registered business outside of the UK, can I get invoices without VAT?
Added on Mon, Mar 16, 2015
How to get non-VAT invoices from Heart Internet if you are VAT registered outside the UK. Read More
Is there a fee for domain transfers?
Added on Thu, Mar 5, 2015
How much a domain name transfer may cost. Read More
Notice to Falcoda Customers
Added on Mon, Sep 30, 2024
If you were previously with Falcoda, you may be aware that they’ve recently ceased trading, leaving several hosting packages and domains stranded. As a customer affected by this, you might now be facing disruption to your services or even loss... Read More
What does it cost to renew my domain at Heart Internet?
Added on Thu, Mar 5, 2015
The prices for renewing a domain name. Read More
Why can’t I add a new contact under the Manage Contact & Billing page?
Added on Mon, Mar 16, 2015
Why you may not be able to add your new contact to your account. Read More
Why hasn’t my domain renewed automatically?
Added on Thu, Mar 5, 2015
Why your domain name may not have automatically renewed and the solutions you can find for the problem. Read More
Why is the Complete Purchase button greyed out when I try to check out?
Added on Mon, Mar 16, 2015
Why your purchase may not be able to be completed. Read More
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