Billing

Answers to questions you may have about billing from Heart Internet.

Articles 20

• Are my invoices valid VAT invoices and can I get copies online?
• Can I buy a domain name through cheque, BACS, PayPal, or another method rather than by card?
• Can I downgrade my hosting package?
• Direct Debit Setup
• Domain extensions affected by the October price increase
• Domain extensions affected by the price increase (22nd June 2021)
• How can I upgrade or downgrade my server?
• How do I add a new bank card to my account?
• How do I cancel my services?
• How do I change between credit card and direct debit or monthly and annual billing?
• How do I make sure a domain is not renewed?
• How do I remove my card details?
• If I run a VAT-registered business outside of the UK, can I get invoices without VAT?
• Is there a fee for domain transfers?
• Notice to Falcoda Customers
• What does it cost to renew my domain at Heart Internet?
• When I use the Domain Robot, which extensions can I purchase and how do I pay for them?
• Why can’t I add a new contact under the Manage Contact & Billing page?
• Why hasn’t my domain renewed automatically?
• Why is the Place Your Order button greyed out when I try to check out?