Accounts and Billing Articles
Account Credit Frequently Asked Questions
Added on Mon, Aug 23, 2021
Answers to your questions regarding our account credit system. Read More
How do I get support from the Heart Internet Customer Services team?
Added on Tue, Mar 3, 2015
How to contact the Heart Internet Customer Services team and receive help with a problem. Read More
How do I setup 2FA on my Heart Internet account?
Added on Mon, Sep 29, 2025
Account security matters, and switching on two-factor authentication (2FA) is a quick win. 2FA adds a second check during the sign-in process, so even if someone compromises your password, they still can’t get in. To enable 2FA: Step 1:... Read More
Account Recovery
Added on Thu, Oct 5, 2023
Account recovery requests will be completed via form on the website found here. We will request specific documents proving ownership depending on the type of entity listed under the account and the circumstances of the request. Provided information... Read More
Are my invoices valid VAT invoices and can I get copies online?
Added on Mon, Mar 16, 2015
How to download your VAT-valid invoices from your Heart Internet Customer Area. Read More
Can I buy a domain name through cheque, BACS, PayPal, or another method rather than by card?
Added on Thu, Mar 5, 2015
What form of payment you can use to purchase a domain name. Read More
Can I downgrade my hosting package?
Added on Wed, Mar 25, 2015
How to move your website to a lower hosting package. Read More
Direct Debit Setup
Added on Tue, Aug 8, 2023
When you set up a Direct Debit agreement, you tell your bank or building society to let an organization take money from your account. The organization can collect however much you owe them. Usually, the Direct Debit payment is requested 15 days prior... Read More
How can I change my Heart Internet account password?
Added on Mon, Mar 16, 2015
How to change your Heart Internet account password. Read More
How do I access or change my Support PIN?
Added on Tue, Jun 26, 2018
How to access your Telephone Support Personal Identification Number (PIN), and also how to reset it. Read More
How do I add a new bank card to my account?
Added on Tue, Aug 8, 2023
The only way to add a new card to your account is to process a new purchase or renewal, it is no longer possible to add a card through your contacts and billing section. If you need to make a renewal you would need to first add the product to your... Read More
How do I cancel my services?
Added on Tue, Mar 3, 2015
How to cancel your hosting package from Heart Internet. Read More
How do I change any account details for my Heart Internet account?
Added on Mon, Mar 16, 2015
How to change any of your existing contact details within the Heart Internet Customer Area. Read More
How do I change between credit card and direct debit or monthly and annual billing?
Added on Mon, Mar 16, 2015
How to cancel an add-on and change the payment methods for your services in the Heart Internet Customer Area. Read More
How do I make sure a domain is not renewed?
Added on Thu, Mar 5, 2015
How to cancel your domain name when it comes up for renewal. Read More
How do I remove my card details?
Added on Mon, Mar 16, 2015
How to remove your credit or debit card details from your Heart Internet account. Read More
How do I transfer my hosting package to a different Heart Internet account?
Added on Thu, Apr 9, 2015
How to transfer your website to another Heart Internet account. Read More
How do I unsubscribe from your newsletters or close my Heart Internet account?
Added on Mon, Mar 16, 2015
How to unsubscribe from our newsletters and close your Heart Internet account. Read More
If I run a VAT-registered business outside of the UK, can I get invoices without VAT?
Added on Mon, Mar 16, 2015
How to get non-VAT invoices from Heart Internet if you are VAT registered outside the UK. Read More
Is there a fee for domain transfers?
Added on Thu, Mar 5, 2015
How much a domain name transfer may cost. Read More
Notice to Falcoda Customers
Added on Mon, Sep 30, 2024
If you were previously with Falcoda, you may be aware that they’ve recently ceased trading, leaving several hosting packages and domains stranded. As a customer affected by this, you might now be facing disruption to your services or even loss... Read More
What does it cost to renew my domain at Heart Internet?
Added on Thu, Mar 5, 2015
The prices for renewing a domain name. Read More
What happens in the event of an account holder’s death?
Added on Thu, Oct 5, 2023
What happens in the event of an account holder’s death? This article will explain what actions you will need to take in the event of the death of an account holder. Personal Account In the event of an account holder passing away, we will... Read More
Where can I see all the domains that are in my account?
Added on Tue, Mar 10, 2015
Where you can see your domain names, including the date added, renewal date, and status. Read More
Why can’t I add a new contact under the Manage Contact & Billing page?
Added on Mon, Mar 16, 2015
Why you may not be able to add your new contact to your account. Read More
Why hasn’t my domain renewed automatically?
Added on Thu, Mar 5, 2015
Why your domain name may not have automatically renewed and the solutions you can find for the problem. Read More
Why is the Complete Purchase button greyed out when I try to check out?
Added on Mon, Mar 16, 2015
Why your purchase may not be able to be completed. Read More
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