You can access your Managed WordPress staging site to edit your site content without changing the live website. The staging site will contain the content from when you last saved changes to the staging site, or from the last time you pulled content... Read More

You can add domains or sub-domains to your Managed WordPress account through your control panel. Go to your Heart Internet control panel and open the Managed WordPress product page. From the Managed WordPress section select Manage for the site... Read More

To ensure images are being indexed properly by Google Search Console when using the Yoast SEO plugin and a CDN, you should add a small snippet of code to the top of the functions.php file. This code will allow Yoast SEO to properly generate the... Read More

You can update your WordPress email address in the database, which can help if you cannot receive the password reset email. Log into phpMyAdmin. Click on the _users table. Click Edit next to the user you want to update. In the Value column,... Read More

You can make changes to your database through SSH, which you can use update your WordPress password. Warning: The information in this article is advanced material we make available as a courtesy. Please be advised that you are responsible for... Read More

You can activate your WordPress theme from within the database. This is helpful if you can't access WordPress due to an issue with your theme. Log into phpMyAdmin. Click on the database you want to manage. Click on the wp_options table. Under... Read More

You can change the currently active theme from within SSH. This is a more advanced method, but can be more efficient for developers who manage multiple WordPress sites. Warning: The information in this article is advanced material we make available... Read More

If the default PHP settings for your hosting account don't meet the requirements of your website or application, follow these steps to change your PHP settings. Read our article about the filename for PHP initialization files and determine... Read More

The look of a WordPress menu can be changed by updating the CSS. Before making any changes to a WordPress theme, add a child theme Log in to WordPress Go to Appearance > Editor. Enter the desired changes to the CSS. Example: This is sample... Read More

You can make custom changes to the CSS of your WordPress theme through FTP. Before making any changes to a WordPress theme, add a child theme Connect to your hosting with FTP. Navigate to the /wp-content/themes directory. Open the directory... Read More

You can update a WordPress password through the database. This is helpful if you can't receive the password reset email. Log into phpMyAdmin. Click on the _users table. Click Edit next to the user you want to update. In the Value column,... Read More

If you installed WP-CLI on your server to manage your WordPress site, then you can follow these steps to update your password. If you have not setup WP-CLI, then you will need to do so before using these steps. You should always backup your site�... Read More

There are different ways to move your WordPress® blog between servers. You should only use this method if you want to change the domain name your WordPress blog is hosted on while you are moving the site to a new server or host. To get started, you... Read More

Cross browser compatibility issues in WordPress are typically CSS related. You will often notice this issue when browsing your site and certain elements aren't in the right place, do not appear to resolve properly, or simply don't load at... Read More

Note: Follow these steps if you have a Basic, Deluxe, Ultimate, or Developer Plan. Curious how much disk space your Managed WordPress site is using? Connect to your account via SSH. Run the following command: du -h If you aren't familiar... Read More

Your Managed WordPress account has caching features including the CDN cache, which can improve your load times. However, your cache might cause problems and need to be "flushed" (or cleared) if you: Made manual changes to your database or WordPress... Read More

Once you've enabled SSH on your Managed WordPress account, follow these general steps to connect via SSH using a client. Note: The exact steps for connecting via SSH depend on the SSH client you use (we suggest PuTTy for Windows, or Terminal... Read More

Sometimes, you may want to modify a WordPress theme. The best practice for modifying a theme's style and functionality is through a child theme to prevent your changes from being lost when performing updates. Connect to your hosting with FTP... Read More

Create a Managed WordPress staging site to test changes without affecting your live site. Note:Staging sites are available if you have a Deluxe, Ultimate, Developer, or Pro Managed WordPress account. If you have a Basic account, you need to upgrade... Read More

You can disable external comment requests for WordPress. The following steps block requests to the wp-comments-post.php file that come from outside your WordPress site, which can help prevent comment SPAM. You should always backup your site�... Read More

Trackbacks and pingbacks are methods for alerting blogs that you have linked to them. Trackbacks and pingbacks can be disabled in WordPress when not being used, which can help prevent comment SPAM. Log in to WordPress Go to Settings >�... Read More

You can use the steps below to disable your plugins from within the database. This can be helpful if you can't access your WordPress dashboard. Log into phpMyAdmin. Click on the wp_options table. Locate the active_plugins entry under the�... Read More

You can enable SSH in your Managed WordPress account. SSH is a secure method of connecting to your hosting account to upload files, move files, and execute commands with the Linux command line. Note: SSH access is only available for Deluxe, Ultimate... Read More

You can use GTmetrix to analyze the load time of your website, and use the results to determine how to speed it up. Go to the GTmetrix site. Enter your domain where it says "Enter URL to Analyze" Click Analyze. Review the Performance Scores�... Read More

You can use Google Developer's PageSpeed Insights to analyze the load time of your website. Go to Google Developer's PageSpeed Insights tool. Enter your domain where it says "Enter a web page URL" Click Analyze. View the results. In the... Read More

You can replace data within a database, such as the domain name, by exporting it and doing a "Find & Replace" with a text editor. Export your WordPress Database. Warning: Make two exports and keep one as a backup in the event you need to... Read More

For experienced users, it can be more efficient to use SSH when managing WordPress, and performing tasks such as a search and replace in the database. Warning: Make a backup of your database before making any changes. Connect to your server or... Read More

The easiest option for replacing data within your WordPress database is to use a plugin. They're useful for changing the domain, or any other information for your WordPress site. A common plugin used for this is Search & Replace by Inpsyde... Read More

Some premium or custom WordPress plugins may require you to install them through FTP. Connect to your hosting with FTP. Navigate to the directory containing your WordPress site. Upload your plugin to the /wp-content/plugins directory. Your plugin... Read More

Hackers love exploiting and defacing WordPress sites, which makes security a priority for everyone using WordPress. To help make Managed WordPress accounts as hack-proof as possible, we impose strict, security-oriented limitations on which files... Read More

You can open phpMyAdmin to directly edit the database for any Managed WordPress site. This is useful if you want to do a manual import/export of a database, or change individual database values. 1. Go to your Heart Internet control panel and open... Read More

If your site seems slow, try optimizing the site database to remove gaps in data (also known as overhead). This can help restore speed if the database is at fault, but doesn't fix the scripting that initially created the overhead. Go to your... Read More

The PHP upload limits for Managed WordPress are as follows. Default upload limitMax 100MB 192MB Change your PHP upload limit To change the limitation, edit or add the following values in your PHP initialization file. file_uploads =... Read More

Your Managed WordPress hosting account has a 1GB storage limit on the MySQL database. When a database exceeds that limit, your included backups will not connect with your database, your site could be slower and some of your site’s database... Read More

Sometimes you need to preview your website files on your hosting account prior to pointing your domain to your hosting account. You can do this by adding entries to the hosts file on your local computer. Keep in mind that we do not support modifying... Read More

When you pull your Managed WordPress site to the staging site, this creates a copy of your site. You can then edit this copy as much as you want without those changes affecting your main site. Note: Any custom code or assets that are not stored in... Read More

After you work on changes in your Managed WordPress staging site, you can push all the changes you made to your live site. Note: Staging sites are available if you have a Deluxe, Ultimate, Developer, or Pro Managed WordPress account. If you have a... Read More

You can remove, or drop, existing tables from a database. This is usually recommended before importing a new database or restoring a backup. Warning: Before dropping your database tables, ensure that you have a backup of the database. Log into... Read More

You can can remove WordPress comments from within the database. This can be helpful if you need to quickly remove a large amount of SPAM comments. Log into phpMyAdmin. Click on the wp_comments table. Check the box next to each comment you want... Read More

If your WordPress permalinks are broken, or your pages display a Page Not Found (404) error, you can use the steps below to reset the permalinks in WordPress. You should always backup your site before performing any troubleshooting. Log in to... Read More

Using custom WordPress permalinks can improve search engine optimization(SEO) and make your website's URL more attractive for searches. WordPress permalinks are the permanent URLs for your posts and pages. If necessary you can reset WordPress... Read More

When you do not have access to a file manager, it is necessary to be able to unzip files from SSH. Warning: The information in this article is advanced material we make available as a courtesy. Please be advised that you are responsible for properly... Read More

Some premium or custom WordPress plugins may not allow you to update from within WordPress. In this case you'll need to upload a copy of the newest version's files using FTP. Connect to your hosting with FTP. Navigate to the directory... Read More

You can update a WordPress theme to its latest version through FTP. This is necessary for some premium and custom themes that can't be updated in WordPress. You'll need to download the files for your theme to your local computer before... Read More

If your WordPress site is out of sync with your database and displays the following error: "Error Connecting to the Database", you'll need to update the connection strings on your WordPress site. You should always backup your site before... Read More

Using custom WordPress permalinks can improve search engine optimization(SEO) and make your website's URL more attractive for searches. WordPress permalinks are the permanent URLs for your posts and pages. You can update WordPress permalinks... Read More

You can update WordPress to its latest version through FTP. Warning: You should always backup your site before updating. Log in to WordPress Deactivate all of your plugins. From the Dashboard menu, click Updates. Under the heading "An updated... Read More

You can upload files to your Managed WordPress account with SFTP. You can use any FTP client to do this, such as FileZilla. This is useful for managing large file uploads to your WordPress site, or if you want to make changes to your WordPress site... Read More

You can control your Managed WordPress account through WP-CLI (WordPress Command Line Interface). If you're proficient with command line interfaces, this can be a much simpler way to get around WordPress. Access your Managed WordPress account... Read More

You can view your Managed WordPress database details to get info for connection strings, like the database name, username, password, and its hostname. Go to your Heart Internet control panel and open the Managed WordPress product page. Next to�... Read More

After you create a staging site for your Managed WordPress account, you can view your staging site to preview your site changes before bringing them live. Note:Staging sites are available if you have a Deluxe, Ultimate, Developer, or Pro Managed... Read More

The file name your PHP initialization must be as follows: FilenameLocation .user.ini /html (one per website) Note: Managed WordPress accounts also support using php.ini files, but because it's difficult to refresh them when they'... Read More

A Managed WordPress staging site lets you build and test your website without modifying the content your visitors see on the live site. There are some things you should keep in mind when using a staging site: All Managed WordPress plans (except... Read More