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Troubleshooting Articles
Are there malicious redirects on my website?
Added on Tue, Nov 17, 2020
If attackers compromise your site, they might insert malicious code that redirects visitors to phishing or malware sites. Or they might also lure visitors to the malicious redirects with spam email. Those messages can be something as simple as:... Read More
Blocklisted plugins
Added on Mon, Nov 16, 2020
Your Managed WordPress has blocklisted the following plugins, meaning you cannot install them, and if we detect them installed on your account, they will be removed. Required: This article applies to all Managed WordPress Basic, Deluxe, Ultimate,... Read More
Enable debug errors in WordPress
Added on Tue, Nov 17, 2020
Setting WP_DEBUG to true in your wp-config.php will enable the debug mode throughout WordPress. This will cause all PHP errors, warnings, and notices to be displayed. It's highly recommended that WP_DEBUG and WP_DEBUG_LOG be set to true... Read More
Evaluate site performance with GTmetrix
Added on Tue, Nov 17, 2020
You can use GTmetrix to analyze the load time of your website, and use the results to determine how to speed it up. Go to the GTmetrix site. Enter your domain where it says "Enter URL to Analyze" Click Analyze. Review the Performance Scores�... Read More
Evaluate site performance with PageSpeed Insights
Added on Tue, Nov 17, 2020
You can use Google Developer's PageSpeed Insights to analyze the load time of your website. Go to Google Developer's PageSpeed Insights tool. Enter your domain where it says "Enter a web page URL" Click Analyze. View the results. In the... Read More
Fix core file errors in WordPress
Added on Tue, Nov 17, 2020
After confirming you are experiencing an error with a WordPress core file, you can attempt to return your site to a working state. Understanding a WordPress related PHP error If your previous troubleshooting revealed a PHP error, use the following... Read More
Fix mixed content errors in WordPress
Added on Tue, Nov 17, 2020
After adding an SSL and enabling HTTPS, you may find that some images do not display properly anymore. If you have recently added an SSL, follow one of these sets of directions to fix your issue. Using a plugin Follow these steps to install the�... Read More
Fix theme errors in WordPress
Added on Tue, Nov 17, 2020
After troubleshooting your site to determine the error, you can attempt to fix your theme and return your site to a working state. Understanding a WordPress related PHP error If your previous troubleshooting revealed a PHP error, use the... Read More
Fix WordPress plugin errors
Added on Tue, Nov 17, 2020
Follow these steps to fix plugin errors in WordPress. Prepare your WordPress site for the troubleshooting: You should always make a backup of your site before performing any troubleshooting. Disable all WordPress plugins; especially any caching... Read More
Troubleshoot a WordPress internal server error
Added on Tue, Nov 17, 2020
A 500 ISE(internal server error) is a generic error message generated when the website cannot be displayed. This error can occur for many reasons, but often it is WordPress, a plugin, theme, .htaccess or the wp-config.php for your website. Let's... Read More
Troubleshoot and fix missing WordPress images
Added on Tue, Nov 17, 2020
When all or some of your images are no longer visible, you have a permissions problem with those files or folders. You can use the steps below to diagnose and fix permission problems. Checking for permissions issues You can test to see if an image... Read More
Troubleshoot core file errors in WordPress
Added on Tue, Nov 17, 2020
You can use the steps below to help diagnose whether an error is related to WordPress core files. Prepare your WordPress site for the troubleshooting: You should always make a backup of your site before performing any troubleshooting. Disable any... Read More
Troubleshoot theme errors in WordPress
Added on Tue, Nov 17, 2020
WordPress theme errors can result in error messages or blank white pages, which is commonly referred to as a white screen of death. You can use the steps below to diagnose potential WordPress theme errors. Prepare your WordPress site for... Read More
Troubleshoot WordPress plugin errors
Added on Tue, Nov 17, 2020
You can use the steps below to diagnose WordPress plugin issues. Prepare your WordPress site for the troubleshooting: You should always make a backup of your site before performing any troubleshooting. Disable any caching plugins. Disable WP_CACHE... Read More
Troubleshooting a slow WordPress site
Added on Tue, Nov 17, 2020
If your site was recently loading faster, then a recent change may have affected the load speed. If this is the case, you can undo the change and see if that helps the site load faster. If you aren't sure what caused the slowdown, you can... Read More
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