Reseller Hosting Articles
‘Connection Is Not Private’ on your website
Added on Tue, Jun 15, 2021
Some Apple users have been seeing error messages when accessing websites whose SSL certificates were issued between 21st April and 27th April 2021, see how to fix it here. Read More
How to assign an SSL Certificate
Added on Tue, Dec 15, 2020
With the new Real-Time Registration (RTR) process live since May 1st, 2025, SSL certificates can now be assigned, issued and renewed with a streamlined process. This guide walks you through two main flows depending on how you’re assigning the... Read More
Are there any guides on being a hosting reseller?
Added on Fri, Jul 17, 2015
How you can download the Reseller Pro Book, a guide to using a Reseller Pro account. Read More
Are there generic nameservers and an IPSTAG that I can use for my customers?
Added on Tue, Mar 10, 2015
How you can use the generic IPSTAG and nameservers that we provide for our customers and resellers. Read More
Can I change the language in the eXtend Control Panel for my customers in other countries?
Added on Fri, Mar 13, 2015
How to change some aspects of the eXtend Control Panel to appear in a different language. Read More
Can I go back to having no branding on the eXtend Control Panel after branding it?
Added on Mon, Mar 16, 2015
How to strip out the branding you have put in place on the eXtend Control Panel. Read More
Can I override the icons or background images shown in my eXtend Control Panel?
Added on Fri, Mar 13, 2015
How to change the CSS in your customer's eXtend Control Panel. Read More
Can I point multiple domain names to a single hosting package?
Added on Tue, Mar 10, 2015
How to map multiple domain names to a single hosting account. Read More
Can my customers come to Heart Internet if they have any support issues?
Added on Mon, Mar 16, 2015
The support you can provide your customers. Read More
Can you add support for something I would like to offer my clients but that you do not yet support?
Added on Mon, Mar 16, 2015
How to request features or leave feedback. Read More
How can I get my website or database back after I’ve accidentally deleted it?
Added on Mon, Mar 2, 2015
What we offer if you delete your website or database. Read More
How can I resend the Welcome email to my customers?
Added on Mon, Mar 16, 2015
How to re-send the Welcome Email to your customers. Read More
How can my customers access eXtend without going through Heart Internet?
Added on Mon, Mar 16, 2015
How your customers can access the eXtend Control Panel. Read More
How can my customers use the Domain Control Panel?
Added on Fri, Apr 17, 2015
How to set up the Domain Control Panel for your customers to use. Read More
How do I associate a domain with a hosting package?
Added on Fri, Mar 13, 2015
How to create a hosting account by attaching a hosting package to a domain name in your Reseller account. Read More
How do I automatically send invoices to multiple email addresses?
Added on Mon, Mar 16, 2015
How to send invoices to multiple email accounts when an item is purchased. Read More
How do I become a domain reseller?
Added on Thu, Mar 5, 2015
How to become a domain name reseller. Read More
How do I cancel my services?
Added on Tue, Mar 3, 2015
How to cancel your hosting package from Heart Internet. Read More
How do I change or create a default holding page for new domains?
Added on Thu, Mar 5, 2015
How to create a default domain holding page you can use when reselling domain names. Read More
How do I delete my customers’ data?
Added on Fri, May 4, 2018
How to delete your customers' data from your Reseller Pro account. Read More
How do I disable FTP uploading to a customer’s site?
Added on Fri, Mar 13, 2015
How to disable FTP uploading to a site through SSH. Read More
How do I export my customers’ data?
Added on Fri, May 4, 2018
How to export your customers' data from your Reseller account. Read More
How do I get the hosting activation email that is also sent to my customers?
Added on Mon, Mar 16, 2015
How to set up the Welcome Email for your customers and how to get a copy for yourself. Read More
How do I unlock FTP access for all my customers’ sites?
Added on Fri, Mar 13, 2015
How to access your customers' FTP accounts from your Reseller account. Read More
Log4j Flaw - Frequently Asked Questions
Added on Wed, Dec 15, 2021
Questions and answers regarding the Log4j vulnerability. Read More
Retiring EOL PHP Versions Frequently Asked Questions
Added on Fri, Apr 8, 2022
You will need to update your PHP version to either '5.6' or '7.3' or above. Read More
Which servers are my hosting packages hosted on?
Added on Mon, Mar 16, 2015
How to see which servers your web hosting packages are on. Read More
Why are some features missing from the eXtend Control Panel for some accounts?
Added on Fri, Mar 13, 2015
How to add or remove features from your customers' eXtend Control Panel. Read More
Why does my eXtend Control Panel look different in Internet Explorer or other browsers when I change the CSS?
Added on Mon, Mar 16, 2015
Why your eXtend Control Panel may look different in different browsers. Read More
Why is a blank white page showing on hosting accounts instead of my customised holding page?
Added on Mon, Mar 16, 2015
Why you see a blank white page instead of your customised holding page when you load your new site. Read More
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