You can set up multiple IP addresses to have permanent access to your FTP without a time limit.
- Log into your eXtend Control Panel
- Go to the Unlock FTP bar on the side panel
- Under Unlock by IP, enter in the IP addresses separated by a comma
- Click ‘Unlock’
- The IP addresses will now have access
It is not possible to unlock FTP for a DNS address.
The FTP server cannot authenticate the DNS address against the information passed via your FTP client, and therefore cannot confirm that you are coming from the correct address.