A subdomain allows you to have a new web address for separate areas of your site, such as support.your-domain.com or jane.your-domain.com. Each subdomain points to a separate directory in your public_html.
To create a subdomain:
- Log into your eXtend Control Panel
- Click ‘Sub Domains’ under ‘Web Tools’
- Enter in the subdomain name and select the main domain name
- Enter in which directory the subdomain should point to
- Click ‘Create’
- The subdomain will be created
Subdomains set up within your existing account will take approximately 30 to 60 minutes to begin working as expected. You can edit or delete a subdomain at any time.
Through DNS management, you can also set up a subdomain to point to a specific IP address, much like how ftp.your-domain.com and mail.your-domain.com are set up.
To point a subdomain to an IP address:
- Log into your Domain Control Panel
- Click ‘DNS Management’
- Under ‘Create New A/AAAA/CNAME records’, enter in the subdomain (without the .your-domain.com attached) and the IP address it should point to
- Click ‘Update DNS’
- The subdomain will now point to that IP address
Due to DNS propagation, pointing your subdomain to an IP address will take approximately 24 hours to work as expected.




