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Statement of Support – SSL Certificates

Supported:

  • Purchasing or renewing SSL Certificates

  • Explaining SSL certificates features and benefits

  • Installing your Heart Internet SSL on Heart Internet shared hosting for primary domains (not including command line or Tomcat SLL installations)

  • Providing Resources/Explaining installation of a Heart Internet SSL Certificate on Heart Internet shared hosting for add-on domains

  • Validating your SSL certificate

  • Resending SSL validation emails

  • Resolving common name conflicts

  • Diagnosing SSL web browser errors

  • Explaining how to modify your zone file for secure sites

Not Supported:

  • Exporting SSL certificates to be used on multiple servers

  • Installing an Heart Internet SSL certificate on third-party servers

  • Installing a Heart Internet SSL Certificate on Heart Internet shared hosting for add-on domains

  • Installing third-party SSL certificates

  • Generating a CSR on third-party servers

  • Generating a CSR on virtual and dedicated servers

  • Training about HTML, PHP, or JavaScript