Union flag status support
log in
  • Heart Internet mobile logo
  • Heart Internet Logo
  • Reseller Hosting
  • Premium Hosting
  • Web Hosting
  • VPS
  • Dedicated Servers
  • More

For account and billing queries call our helpline
0330 660 0255

For technical issues relating to your hosting please use our Support database



For information on the status of the Heart servers please use our status page

Heart Internet Support Database
  • Get support
  • Suggest a question
All Categories
Expand
Category
Accounts and Billing (51)
Expand
Category
Add-Ons (85)
Expand
Category
cPanel Web Hosting (31)
Expand
Category
Domain Names (200)
Collapse
Category
Email Hosting (147)
empty
Category
Business Email (2)
empty
Category
Email Accounts (33)
empty
Category
Exchange Hosting (10)
empty
Category
POP3/IMAP (17)
empty
Category
Spam and Junk Email (11)
empty
Category
Webmail (13)
Expand
Category
Managed WordPress (284)
Expand
Category
Reseller Hosting (154)
Expand
Category
Servers (159)
Expand
Category
Web Hosting (570)
Home » Categories » Multiple Categories

What are the limits for my email account?

Article Number: 252 | Rating: 2.8/5 from 5 votes | Last Updated: Fri, Jul 22, 2022 at 3:06 PM

To protect our servers, we have placed limits on some email features, including the number of emails you can send, the size of your mailbox, and the file size of attachments.

Sending Emails

For emails you are sending, the limits are:

  • Email Account (via mail client or Webmail) - 400 day.
  • Website script that sends email – 1,000 emails every 12 hours
  • Mailing list – As many emails as you like, with 2,500 subscribers per list

We have a Zero Tolerance policy on users sending unsolicited email.  If our systems are deliberately used to send unsolicited email, we will suspend the user’s account.

Email Attachments

The limits on attachment sizes are:

  • Using WebMail – 10MB in total
  • Using a mail client or a device – 30MB in total

When you attach a file to an email, it increases in size, and even though the file may be smaller than the limit when you check its properties as a separate file, it may be over the limit when attached to an email. We also have no control over the limits set by other companies, who may have set their limits much lower – some even down to 2MB.

If you attempt to send an email attachment over your limit or your recipient’s limit, the email will be bounced back to you.

If someone sends you an email with attachments larger than 30MB, that email will be bounced back. The sender will receive a message informing them that the message size exceeds the size limit for your server.  You must then contact the sender to work out a better way of sending attachments.

One way of sending large files to your recipient is if you both use Microsoft Outlook or Microsoft Outlook Express.  Certain versions of this software includes a ‘Break apart messages’ feature, where you can break an attachment up into sequential emails and they are recombined on the recipient’s computer.

Mailbox Size

The size of your mailbox will depend on which email or hosting package you have:

  • Reseller hosting package - 1GB capacity
  • Starter Pro hosting package - 1GB capacity
  • Home Pro hosting package - 2GB capacity
  • Business Pro hosting package - 5GB capacity
  • Premium Base hosting package - 10GB capacity
  • Premium Plus hosting package - 15GB capacity
  • Premium Pro hosting package - 20GB capacity
  • Premium Mailbox Upgrade - Initial +1GB to capacities above but can be upgraded up to a further +8GB in 2GB increments

The following mailboxes are also available for purchase and do not require a hosting package:

  • Essential Business Email - 5GB capacity
  • Professional Business Email - 25GB capacity
  • Exchange Mailbox – 50GB capacity

If you use our WebMail or IMAP, this capacity includes all attachments and any emails you have in the ‘Trash’ but have not deleted.

If you are close to your 1GB mailbox limit, emails sent to you that would cause you to exceed your limit will not be delivered to your mailbox.  If you receive smaller emails, but not the larger ones, this could be what is causing that problem.

Please note: As part of our regular server housekeeping, any Standard Mailboxes that have not been checked for 100 days may be automatically deleted.

If your Standard Mailbox is too small, you can increase the capacity by upgrading to a Premium Mailbox. Your mail will be automatically transferred over, with no loss of data.

You can also upgrade to a Hosted Exchange Mailbox, which, along with expanded capacity, also comes with a free copy of Outlook, and provides enterprise-level spam filtering and virus scanning.  However, your mailbox cannot be imported directly into your new Hosted Exchange Mailbox.  You would need to back up the email locally, remove the old mailbox, buy the new Exchange Mailbox, and then restore your backed-up emails.

To order a Premium or Exchange Mailbox:

  1. Log into your Heart Internet Customer Area
  2. Click ‘Order Add-ons’
  3. Select ‘Premium Mail Boxes’ or ‘Exchange Mail Boxes’
  4. Complete the transaction
  5. Your mailboxes will now be available
Posted - Fri, Mar 13, 2015 at 11:46 AM.
Filed Under: Email Accounts, Email Hosting, Exchange Hosting, POP3/IMAP, Webmail
2.8 (5)
Article Rating (5 Votes)
Rate this article
  • Icon PrinterPrint Article
  • Icon EmailEmail Article to Friend
  • Icon PDFExport to PDF
Related Articles
Why have my emails been rejected by another email provider?
Added on Thu, Feb 14, 2019
How do I set up a mailbox using POP3 on my device or mail client?
Added on Fri, Mar 13, 2015
How do I set up a mailbox using IMAP on my device or mail client?
Added on Fri, Mar 13, 2015
Why can’t I send emails?
Added on Fri, Mar 13, 2015
Where can I find my email server, user name, and password?
Added on Fri, Mar 13, 2015
 
Heart Internet Logo
Services
  • Domain Names
  • Web Hosting
  • Premium Hosting
  • Reseller Hosting
  • More
  • Virtual Private Servers
  • Dedicated Servers
  • Sign Up
Company
  • About Heart Internet
  • Our Blog
  • Support
  • Our Awards
  • More
  • Careers
  • Contact Us
  • Testimonials and Reviews
© 2016 Heart Internet Ltd. All rights reserved.
Terms and conditions Privacy Policy Sitemap
Heart Internet Logo