Why is the Place Your Order button greyed out when I try to check out?

If the Place Your Order button is greyed out and cannot be selected, it is usually because one or more required steps have not been completed.

A valid payment card has not been added

Before you can place your order, a valid payment card must be added to your account.

To add a payment card:

1. Proceed to the checkout page.
2. Select Add card & pay as your payment method.
3. Follow the prompts to securely add your debit or credit card.
4. Once a valid card has been added, return to the checkout if required.

Note: The Place Your Order button will remain unavailable until a valid payment method has been added.

The Terms & Conditions have not been accepted

You must confirm that you agree to the Terms & Conditions before completing your purchase.

To do this:

1. Scroll to the bottom of the checkout page.
2. Tick the checkbox next to I agree to the Terms & Conditions and Privacy Policy.

Once this box is selected, the Place Your Order button should become available.

Still unable to place your order?

If you have:

• Added a valid payment card
• Ticked the I agree to the Terms & Conditions and Privacy Policy checkbox

And the Place Your Order button is still greyed out, please contact our Support Team via live chat or by raising a support ticket. Include a screenshot of the checkout page, if possible, so we can investigate the issue further.